Property Controller / Resort Accounting Manager

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

As a Property Controller at Westgate Smoky Mountain Resort & Spa you are directly responsible for all accounting functions for resort operations, F&B and retail (excluding Sales & Marketing), safeguarding Company assets, seeking value and cost savings through observations, analyses and enforcing Company policies. The Property Controller reports to and takes direction from Corporate Accounting in Orlando, with a strong dotted line responsibility to resort General Manager and F&B Manager.

As a Property Controller duties and responsibilities will include:

Daily:

• Ensure accuracy and distribution of daily report.
• Balance cash / credit card bank deposits to front desk and point of sale transactions.
• Ensures cash is safe guarded and deposits are dropped timely to armored card service.
• Participate in daily operations director’s staff meetings.
• Safeguard company assets by assuring income audit address all variances.
• Assist Rental Issues (come from rental issues email address) with deposit transfers, guest credits, or other issues that come up.

Weekly:

• Distribute and assure that resort management reviews and validates AP and Payroll expense distributions for accuracy.
• Review and approve the accuracy of weekly Rooms, Occupancy and F&B flash reports for Corporate Accounting distribution.
• Assist resort management in updating labor standards reports. Distribute labor standards summary report to VP of Resort Operations and Corporate Accounting.
• Provide Corporate Accounting with weekly Controllers Report.
• Assist Group Sales Department with Billing and folio corrections.
• REN paperwork processing and REN tracking.
• Rental Revenue Report, checks and balances.

Monthly:

• Shared responsibility with corporate accounting for month-end close. Responsible for accuracy and distribution of the monthly financial statements to resort management.
• Perform financial analysis and variance reporting by compiling business reasons for budget and cost standard variances after discussions with resort management for both operating and capital/reserve reporting.
• Shared responsibility with corporate accounting in maintaining the general ledger and balance sheet account reconciliations preparation or review for assigned accounts in HOA, rental and F&B companies. Including the reconciliation of REN to Oracle GL.
• Safeguard company cash and assets by performing frequent, surprise front desk / F&B cashier bank audits.
• Review accounts receivable city ledger aging reports. Assure all collection efforts are being enforced and address management concerning violations of company policy resulting in the delinquent accounts.
• In particular, whole owner aging reports.
• Oversee the accounting for rental pool commissions and housekeeping reimbursements.
• Making sure in compliance with the rental program contract.
• Ensuring proper documentation in place for AP payment, i.e. W9.
• Ensuring checks and balances for whole ownership housekeeping/ engineering/ booking fee billing.

Annual:

• Work closely with Resort Operations in preparing annual operating budgets.
• Work closely with Resort Operations in preparing annual Capital / Reserve budgets.
• Compile working budgets into state required HOA format.
• Attend yearly HOA meetings. Provide GM with accounting material pertinent to the meeting.
• Labor Standards forecasting.
• Work closely with the Condo Finance committee providing monthly financial reporting along with annual reporting for upcoming operating and reserve budgets.
• Assist with condo owners billing questions outside of problems that are not handled by corporate mortgage services.
• Assist with guest inquiries on billing questions.
• Petty Cash.
• Core Mark, COD.
• UDABC, ACH from account.
• VIP Property Visitation Book.

Supervisory Responsibilities 

• Responsible for the overall direction, coordination, and evaluation of the Department.
• Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.
• Responsibilities include hiring, training property accounting staff; planning, assigning and directing work; rewarding and disciplining team members; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor's degree in Accounting, Finance or related field.
• Master’s degree (MA) or equivalent preferred, but not required; or four to ten years related experience and/or training; or equivalent combination of education and experience.

Language Skills

• Ability to read, analyze and interpret general business periodicals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write speeches and articles for publication that conform to prescribed style and format.
• Effectively present information to senior management, public groups, and/or boards of directors.

Mathematical Skills

• Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations.
• Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

Reasoning Abilities

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.