Front Desk Manager

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team

As a Front Desk Manager, you will:

• Supervise multiple Supervisors and Team Members in the Front Office, and Guest Services.
• Interview, hire, and train team members.
• Plan, assign, and direct work to team members; appraise performance; and implement rewards and disciplinary actions as needed.
• Run rooms report and verify rates.
• Check all Front Desk transactions and make corrections if necessary.
• Complete a Night Audit task sheet and pass along from PM Shift.
• Write vouchers, run folios, run calculator tapes on all vouchers, and balance with the daily report in preparation for the accounting department.
• Generates revenue via the room upgrade program.
• Consistently monitor the company service score platform (Medallia) and build tactics to grow service levels in Medallia, TripAdvisor and other online platforms.
• Be familiar with Forbes rating standards.
• Resolve guest concerns utilizing luxury and Forbes service standards.
• Examine department activities for compliance with management plans and policies.

This individual must possess and adhere to the following core values:

• Integrity – Doing the right thing when no one is looking.
• Passion – Creating a positive impact.
• Work Ethic – Taking pride in your work.

• 2+ years of supervisory experience in hospitality setting.
• Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests.
• Must be able to work weekends, holidays and have full flexibility to work varying shifts.
• Valid Driver’s License.
• Excellent customer service skills.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.