Executive Director, Account Service

Walz Tetrick Advertising is a full-service marketing and advertising agency with a track record of building impactful brand stories and measurable business results. We’re looking for a visionary leader to guide our account service team, drive growth, and deliver strategic excellence for our clients.

As Executive Director, Account Service, you’ll set the direction for WTA’s account service function, ensuring client satisfaction, organic growth, and agency profitability. You’ll oversee Group Leaders and their teams while serving as a senior partner to clients and a member of agency leadership.

As the Executive Director, Account Service, your key responsibilities will be:

• Set clear goals for Group Leaders and hold them accountable for growth and profitability
• Monitor account financial health, including scopes, revenue, margins, and resourcing
• Partner with finance to optimize account structures, negotiate contracts, and protect profitability
• Establish resourcing models that balance quality and efficiency

• Identify and pursue opportunities for organic growth within client businesses
• Partner with new business leadership on pitches and presentations
• Oversee onboarding of new clients, ensuring strong early momentum
• Provide visionary leadership to guide teams toward breakthrough solutions
• Collaborate with executive leadership on agency growth strategy

• Lead, mentor, and inspire Group Leaders, fostering accountability and collaboration
• Build career paths for account service professionals with clear advancement opportunities
• Champion education in client leadership, profitability, and marketing innovation
• Recruit, retain, and develop top talent across account leadership

• Serve as senior executive presence for key clients, building trust-based partnerships
• Represent WTA with credibility and gravitas internally and externally
• Foster cross-functional collaboration to deliver integrated solutions

• Manage to established goals and ensure accountability across account service
• Track and communicate results aligned with agency priorities and client objectives
• Translate insights into actionable strategies that balance client needs with agency health

• 15+ years of account leadership experience in an advertising agency
• Proven success driving organic growth, profitability, and client satisfaction on complex accounts
• Experience managing a team of 30+
• Strong financial acumen with expertise in analyzing performance and leading negotiations
• Exceptional leadership skills with experience mentoring senior account leaders
• Visionary, strategic thinker who inspires teams and clients
• Strong relationship-building skills with executive-level credibility
• Excellent communication, negotiation, and presentation abilities
• Bachelor’s or Master’s degree in Marketing, Business, Communications, or related field

About Walz Tetrick Advertising

Walz Tetrick is a full-service marketing, creative and media agency in Kansas City. The Greater Kansas City Chamber of Commerce named Walz Tetrick one of its Top 10 Small Businesses, honoring our resilience, innovation and values. Though we’ve been around since 1967, we approach every opportunity with the same zeal we did when we were just getting started. We look for associates, partners and clients who share that enthusiasm and appreciate our all-in approach to brand activation. With each day, we harness more tools and information to illuminate our way.

Walz Tetrick offers an office culture like no other. CEO Charlie Tetrick values his employees and creates a uniquely positive and supportive culture. We work and play as a family. Our current work hours are “in office” Monday, Wednesday and Thursday with an option to “work from anywhere” Tuesday and Friday.

We’re proud of our strong benefits package that includes a 401(k) with an employer match, long-term disability and dental insurance. We offer excellent health insurance, and the agency pays 90 percent of the employees’ premiums with an option to add a spouse and family. We have a generous paid time off policy that includes days to volunteer at a charity of your choice.

If you’re passionate, strategic, collaborative and kind, with a dose of scrappy thrown in, we want to meet you.

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