Strategy and Operations Analyst

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Account Management Business Analyst is a high-impact role that will assist in setting the annual strategy for account management teams and drive strategic initiatives to ensure that teams deliver on financial goals. They will drive business objectives and identify new risks/opportunities to grow the business. The ideal candidate will be a highly organized, detail-oriented professional with a digital mindset and advanced analytics skills who can manage cross-functional projects, develop executive-level content, and support data focused initiatives. This individual will work closely with account managers, business development leads, marketing and senior leadership to ensure seamless execution of strategic priorities.

This role is in the North America Visa Direct Strategy & Operations Team, focusing on account management excellence.

Responsibilities

Visa would like to hire a full-time business analyst.  Key goals and expectations include:

• Sales Planning & Client Engagement
• Support annual account planning efforts, including target setting and client segmentation
• Synthesize client / segment insights to identify strategic growth initiatives   
• Conduct data analysis using Tableau, PowerBI, Excel and other data tools
• Support account managers to complete research / analysis and coordinate development of storyline /contents
• Support development of client engagement plans (e.g. events) to improve customer experience 
• Account Management Operations
• Support the refinement and automation of account review and reporting processes
• Leverage AI and automation tools to enable account manager go to market and improve team efficiency
• Maintain and automate relevant account management documentation (e.g. QBR), ensuring accuracy and consistency across AM teams
• Process Improvement
• Lead or support process improvement initiatives and relative analysis
• Summarize and report on initiative progress to senior management and wider audiences

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications
2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
Expertise in MS PowerPoint, Excel, Word, Power BI and Tableau for content development and analysis
Excellent communication skills (verbal & written) with the ability to explain complex business and technical concepts to a broad audience in an approachable way
Demonstrated analytical approach to problem solving
Strong project management and organization skills with the ability to independently lead and manage complex projects with multiple work streams and cross-functional stakeholders
Fast learner and critical thinker
Strong team player, self-motivated and the ability to work independently at coordinating cross functional activities, obtain buy-in and elevate issues at critical junctures appropriately
Experience in payments would be preferable but is not required

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 105,800.00 to 149,550.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.