Senior Manager, Industry Communications – Community Engagement

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience #LifeatVisa.

Position Overview:

We are seeking a dynamic and creative Senior Manager of Community Engagement to lead our industry communications efforts. This role is responsible for telling the compelling story of the impactful work being done by our Community Sales team. The ideal candidate will be a strategic communicator who can craft and deliver impactful messages across multiple channels and formats, including newsletters, presentations, press releases, webinars, marketing materials, and talking points. This role is pivotal in amplifying the voice and impact of our Community Sales team and ensuring our industry partners and clients are informed and inspired by our work.

Key Responsibilities:

• Develop and execute communication strategies that highlight the achievements and initiatives of the Community Sales team.
• Create and manage content for newsletters, presentations, press releases, webinars, and other marketing materials.
• Collaborate with internal teams including marketing, sales, client delivery, corporate communications, and brand to ensure consistent messaging and alignment.
• Produce talking points and briefing materials for leadership and sales teams to support industry engagement.
• Coordinate and support webinars and virtual events that showcase community engagement and sales success stories.
• Maintain a content calendar and ensure timely delivery of communication assets.
• Monitor industry trends and incorporate relevant insights into communication strategies.
• Measure the effectiveness of communication efforts and adjust strategies accordingly.
• Develop and manage sales pitch material for campaigns especially the introductory email and talking points.
• Develop and manage the client Quarterly Business Review template.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Bachelor’s degree in Communications, Marketing, Public Relations, or related field.
• 5+ years of experience in communications, marketing, or related roles.
• Exceptional writing, editing, and storytelling skills.
• Experience with content creation across various formats and platforms.
• Strong project management and organizational skills.
• Ability to collaborate effectively with cross-functional teams.
• Proficiency in communication tools and software (e.g., Microsoft Office, Adobe Creative Suite, webinar platforms).
• Exceptional storytelling and narrative development skills
• Experience in content creation including newsletters, presentations, press releases, and webinars
• Experience measuring the impact of Communication with a proven track record of developing strategies and improved effectiveness.
• Ability to craft compelling marketing and communication materials
• Proficiency in strategic communication and brand alignment
• Collaborative mindset with experience working across marketing, sales, client delivery, corporate communications, and brand team

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 127,300.00 to 184,950.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.