Senior Director, Artificial Intelligence Transformation, Global Marketing Services

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa is searching for a visionary Senior Director of Global Marketing Services to lead a massive transformation that embraces the power of Artificial Intelligence to drive operational excellence and enhance many of our tools, processes, and systems worldwide. Partnering in lockstep with teams across Digital Experiences & Capabilities (DXC), Technology, Legal, and more, this leader will ensure the successful design, deployment, adoption, measurement, and ongoing optimization of multiple AI tools, enabling the worldwide Marketing Services Team to work more efficiently and effectively than ever. Through these efforts, we will accelerate speed to market and help our team members maximize time spent servicing our clients.

This position will report directly into the Vice President, Global Marketing Services.

Key Responsibilities

• AI Program Leadership and Management: Lead and manage all AI initiatives for Marketing Services, overseeing strategy, execution, milestone tracking, and performance measurement to ensure successful delivery and impact.

• Cross-Functional Collaboration: Partner with DxC, Technology, Legal, and Regional & Local Marketing Services teams to ensure alignment, resource allocation, and successful delivery of capabilities.

• Ambassador Enablement: Ensure Marketing Services AI Ambassadors are engaged, equipped, and empowered to pilot new capabilities, provide feedback, and champion adoption across the organization.

• Change Management and Adoption: Drive the adoption of AI tools and new ways of working within Marketing Services, collaborating with DxC on communications and training, and ensuring Marketing Services-specific needs are addressed.

• Reporting and Insights: Develop and deliver executive-level AI presentations, readouts, and recommendations to senior stakeholders, highlighting progress, impacts, risks, and opportunities.

• Legal Collaboration: Work with Legal to ensure all AI initiatives comply with regulatory and company standards for a smooth rollout.

• Process Re-engineering: serve as the voice of Marketing Services across enterprise-wide projects focused on simplifying tools, processes, and systems. Architect and implement short, mid, and long-term transformation plans within the world of Marketing Services.

• Training and Communication: build and execute robust training and change management plans to support new tools, processes, and capabilities

• Strategic Initiatives: partner to support new strategic initiatives as business needs arise.

Basic Qualifications:
- 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:
• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• Demonstrated mastery and hands-on experience with a wide range of AI tools and platforms is essential. The ideal candidate is not only deeply familiar with current AI capabilities, but also proactively leverages these technologies to drive innovation, streamline operations, and deliver measurable business impact.
• Proven experience in payments, program management, and marketing technology.
• Demonstrated success leading complex, cross-functional programs with measurable business impact.
• Strong analytical, problem-solving, and strategic thinking skills.
• Executive-level communication and presentation skills, with the ability to influence and engage senior stakeholders.
• Experience working in fast-paced, matrixed environments.
• Track record of driving change management and technology adoption.
• Experience collaborating with technology and digital teams on product development and deployment.
• Ability to operate in ambiguity (white space) and drive complex projects with stakeholders.
• Visionary leadership combined with hands-on execution.
• Excellent written and verbal communication.
• Strong relationship-building experience, along with the ability to collaborate and work across regions and various business units to execute on a strategy and drive action.
• Extremely organized with quick follow through and a bias towards action.
• Personal presence and ability to clearly communicate compelling messages to senior level executives.

Acceptable Position Locations
Seeking a candidate who will be based in the Visa San Francisco Office in Mission Rock.

Given global nature of the role, flexibility to accommodate meetings across many time zones is required.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office three days per week, Tuesdays, Wednesdays, and Thursdays, with a general guidepost of being in the office 50% of the time based on business needs.

Work Hours
Varies upon the needs of the department.

Travel Requirements
This position requires travel 10-15% of the time.

Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 207,600.00 to 270,050.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.