Product Operations Manager, Visa Direct Product

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

We are seeking a dynamic Product Operations Manager to support cross-functional product initiatives and serve as the strategic liaison between Product and client-facing teams. This role will focus on establishing robust client feedback frameworks, managing cross-functional messaging and documentation around product enhancements and value propositions, and facilitating seamless communication across various organizations. This is a highly visible role which requires exceptional verbal/written communication skills and the ability to serve as a strategic connector between product teams and multiple business functions.

Requirements:

• Support Product Managers in capturing client input by implementing robust frameworks and facilitating cross-functional feedback processes and best practices for client engagement across various stages of in the product lifecycle
• Formalize pilot feedback processes, assist in tracking conversion metrics and improvements across multiple programs, and support continuous feedback loops with Commercial teams
• Serve as a strategic bridge between Product and client-facing teams, contributing to systematic approaches for sharing customer feedback with Product Leaders through interviews, client council forums, and focus groups
• Collaborate with cross-functional teams to build consensus on target audiences for feedback collection, assist in analyzing findings, and synthesize market research insights into structured recommendations for Product Managers
• Support the establishment of regular communication cadence with Product Marketing and regional partners to ensure product messaging reflects pilot feedback, client insights, and market research
• Foster consistent communication between Product Marketing and regional partners to align product messaging with evolving customer needs and market dynamics
• Audit current client communications to identify process gaps and ensure all the external product collateral is reflected appropriately
• Analyze findings and connect the dots with client feedback and market research insights to deliver structured reporting to Product Managers to help inform future roadmap decisions
• Provide ad-hoc operational GTM support during product launches

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications

•  5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Bachelor’s degree in business, product operations, or other quantitative discipline
• 5+ years of relevant work experience in product operations, go-to-market operations, consulting, or related field.
• Prior experience supporting a fast-paced Product organization and ability to demonstrate leadership in driving complex go-to-market initiatives end-to-end
• Prior experience leading client feedback forums, focus groups or client council workshops
• Excellent written / verbal communications absolutely required to work with senior executives across various geographies and functions, comfortable leading business and technical discussions
• Self-starter with outstanding project and time management skills and ability to manage competing priorities effectively.
• Ability to influence successfully in a matrixed and virtual organization.
• Strong analytical, teamwork, leadership, critical thinking, and time management skills.
• Experience with Agile project management tools such as Jira, CRM tools such as MS Dynamics, advanced excel and PPT and Analytics tools such as Tableau, PowerBI, a plus
• Understanding of cross-border payments industry, a plus.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 146,200.00 to 211,850.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.