Business Analyst - job 1 of 8

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

•  Lead strategic planning and operational initiatives across Client Services North America.
• Analyze business performance and identify opportunities for improvement and growth.
• Develop executive presentations, dashboards, and reports to communicate insights and recommendations.
• Collaborate with cross-functional teams to define and execute business strategies and key performance indicators.
• Monitor progress and evaluate success using a data-driven approach, while continually improving processes to increase efficiency and impact.
• Stay informed of best practices in business operations, change management, and the platforms we use to bring innovative ideas to the organization and improve user experience.
• Build and manage artifacts that track and report on OKR performance
• Help identify opportunities and implement recommendations to increase team and North America Client Services service automation that drives efficiency

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

This role is not able to support any form of  sponsorship  (This includes support such as : J-1, F-1, CPT, or OPT and employment-based sponsorship such as: H-1B, H-1B1,E-3, O-1, TN and any EAD card holders that may need assistance in the future.)

Basic Qualifications

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Knowledge in the application of predictive modeling and machine learning techniques
• Analytical experience in applying solutions to business problems in relevant fields such as analytics, business consulting, or other data-driven functions
• Knowledge of big data engineering stack including Hadoop, SQL and other related components
• Prior experience with a consulting firm delivery consultancy service to financial services clients
• Demonstrated experience in planning, organizing, and managing multiple cross-functional projects with diverse cross-functional stakeholders
• Good business acumen to orient data analysis to business needs of clients
• Demonstrated ability to solve complex, cross-functional issues exercising critical thinking and sound judgment
• Hands-on experience in managing sensitive situations, providing client consultative support, and driving cross-functional remediation and solutions
• Experience building metrics and KPIs that measure operational performance
• Proven ability to set priorities, meet deadlines, influence others, and manage customer expectation
• Strong oral and written communications
• Proficient with MS Office tools (e.g., MS Project, Excel, PowerPoint, Word, Visio, etc.).
• Experience with data analysis and tools such as Tableau and Power BI
• Demonstrated Influencing and negotiation skills

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 93,200.00 to 131,850.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.