SaaS Implementation Manager

Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. Vetcove's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We’re a growing team on a mission to modernize the $50B+ animal health industry. Simply put, Vetcove helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. Vetcove is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're looking for exceptionally talented and passionate people to join our growing team. 

About the Position

As a Platform Implementation Manager at Vetcove, you’ll be responsible for overseeing the end-to-end onboarding of veterinary clinics onto our platform. From kickoff through post-launch support, you’ll guide clinics through setup, training, data migrations, and system configuration—ensuring they’re set up for long-term success.

This is both a strategic and hands-on role. You'll be the primary point of contact for clinics during implementation, while collaborating cross-functionally with product, engineering, strategy, and support teams. In some cases, you may travel to client sites to support go-lives to ensure successful deployment.

What You’ll Do

• Own the entire implementation lifecycle—from project planning to go-live

• Act as the key liaison between veterinary clinics and internal teams, delivering a seamless onboarding experience

• Define project goals, success metrics, and deliverables aligned with client needs and business priorities

• Assist and guide clinics through a migration of their existing workflows to a new platform

• Build and manage project plans and timelines; identify and resolve blockers proactively

• Deliver training, troubleshoot issues, and support clients through system configuration, data imports, and integrations

• Regularly communicate updates to internal stakeholders and client leadership to ensure transparency and alignment

• Collaborate with Product and Engineering to launch new features or integrations within the implementation workflow
  

You Should Have

• Bachelor’s degree or equivalent practical experience

• 4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment

• Strong organizational skills and the ability to manage multiple concurrent projects

• Exceptional written and verbal communication skills with technical and non-technical audiences

• Proficiency in project management tools and experience building timelines and status reports

• Experience working with clinics, healthcare providers, or other medical environments is a plus but not required

• Willingness to travel to client sites as needed (up to 10–15%)

Benefits (Full Time Roles)

• 100% remote within the USA

• Medical, Dental, and Vision Insurance

• Automatic 401k contribution

• Employee referral program

• At home office set up

• Bi-annual company retreats

• Open vacation policy

• Equity

• Monthly team events

The typical base pay range for this role across the U.S. is: $70,000/year - $100,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $75,000 - $90,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives.

In addition to base compensation, Vetcove offers a comprehensive benefits
package. Please refer to the “Benefits (Full Time Roles)” section above for more
details.

To apply, please submit your application through Vetcove’s Careers Page. The application deadline is accepted on an on going basis.

Please note we are unable to sponsor work visas at this time.

Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know:

1. Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout!

2. Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard!

3. It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself!

4. Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure!

5. If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone.

We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart!

Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.