Practice Manager - Veeva Vault CRM X-Pages

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

We are hiring a technical Practice Manager in Veeva’s Professional Services Organization to lead the services team for Veeva Vault CRM X-Pages. This team supports highly specialized use cases of the product and would be responsible for leading the drive to ensure customer and employee success of the team.

The team provides a mix of consultative and engineering services to drive customer adoption.

Managing with a focus on operational excellence includes:

·       Experience building, developing and leading technical services teams

·       Cultivating a positive and productive environment

·       Driving new practices to support implementation excellence

·       Creating innovative approaches to support delivery

·       Partnering with global and cross-function teams to provide the best outcomes

·       Partner with experts on the team to align on technical capabilities to deliver success

This is a remote, US-based, position with required travel. 

• Lead a Professional Services team that delivers Veeva Vault CRM X-Page
• Responsible for hiring, performance management, and team management
• Manage supply and demand of your team. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success
• Support and coach your team. Find and create billable work to drive productivity and hold your team accountable
• Improve operational excellence and drive best practices for the team
• Cultivate trusted relationships with customers
• Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery
• Provide executive oversight of internal initiatives and project sponsorship
• Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success

• 10+ years of experience in customer-facing technology role
• 5+ years of leadership experience
• Has grown and led a professional services team 
• Operational excellence in leading Services including utilization and resource management
• Ability to travel up to 25% of the time

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

• Base pay: $100,000 - $200,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].