Director, Bank Business Change Management
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site. Relocation assistance is not available for this position.
What you'll do:
- Leads a cross functional team of Organizational Change and readiness employees and Bank wide Change Management governance and oversight program.
Responsible for monitoring and driving program adherence and effective quality in execution for change team and business leaders on change program.
Develops and integrates Change Strategy and reporting for a portfolio of change.
Drives team to continuously evaluate, refine and implement appropriate change management strategies, tools, and processes to improve user experience & proficiency to minimize risk when introducing change.
Ensures suitability and sustainability of change management program through monitoring, assessment, feedback routines, and appropriate plans of action, as appropriate.
Develops and sustains key relationships and brand for change team.
Coaches and influences roles within or complimentary to the change program to lead change in a highly matrixed organization. Helps develop organizational change capability.
Builds and is responsible for a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities.
Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of directly related experience such as organizational change management, communication, interpersonal behavior, marketing, human resources and/or, project delivery and accountability for sophisticated tasks and/or projects; OR if Advanced Degree, 6 years of related experience, as previously referenced.
3 years of direct team lead or management experience.
Advanced knowledge of and experience with change management principles and methodologies.
Extensive experience working with senior leaders on major change initiatives with significant impact.
Extensive experience with influencing, applying emotional intelligence, interpersonal savvy & politics and partnering for client’s success; matrix management, decision making and critical thinking, producing results, consulting engagement management, overcoming resistance to change.
Experience driving/leading change initiatives for large transformations, mentoring and influencing business leaders, setting change strategies/plans and implementing them successfully.
Advanced knowledge of project management methodologies delivery and principles.
Advanced knowledge of risk and regulatory requirements.
What sets you apart:
- 3 or more years of direct team management experience.
- Strategic vision to ready the program and team to support the Bank’s immediate as well as mid to long term objectives.
Strong communication and presentation skills, understanding audience and how to navigate across areas and lines of defense effectively.
Capability to operationalize effectively through appropriate stakeholder identification and engagement, solutioning, readiness activities, and implementation.
Adaptability and ability to be successful with new or changing circumstances or priorities.
Ability to appropriate identify risk, offer recommendations, and carry out mitigation and resolution tactical or strategic needs.
Compensation range: The salary range for this position is: $127,310 - $243,340.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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No matter how many years we’re in business or how many members we serve, our core mission and the values that inspired it never change.
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