Patient Account Representative - job 1 of 3
Company Description
U.S. Physical Therapy ("USPh"), founded in 1990, is a publicly held company that operates 700+ outpatient physical and/or occupational therapy clinics in 44 states. U.S. Physical Therapy is one of the largest publicly traded, pure-play operators of outpatient physical and occupational therapy clinics. Our clinics provide pre- and post-operative care for various orthopedic-related disorders and sports-related injuries, rehabilitation of injured workers, and preventative care. USPh also manages physical therapy facilities for third parties, including physician groups and hospitals. USPh’s clinics are directed by a licensed physical therapist who drives patient volume via local physicians, former patients, and other referral sources.
Job Description
U.S. Physical Therapy has an immediate opportunity for a positive and enthusiastic Patient Account Representative in our Big Rapids Central Billing Office.
- Work closely with patients to resolve billing and payment issues
- Research and resolve discrepancies on patient accounts
- Process payments and refunds
- Review and update patient insurance information
- Communicate with insurance companies to obtain prior authorizations and verify coverage
- Follow up on unpaid claims and denials
- Maintain accurate and up-to-date patient account information
- Provide excellent customer service to patients and healthcare providers
- Collaborate with other departments to improve processes and ensure timely reimbursement
- Maintain knowledge of current insurance regulations and coding requirements
Qualifications
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred
- 1-2 years of experience in medical billing and collections
- Knowledge of medical billing and coding, insurance regulations, and healthcare reimbursement policies
- Strong attention to detail and ability to work independently
- Excellent communication and customer service skills
- Proficient in Microsoft Office and other computer programs
- Ability to multi-task and meet deadlines
Additional Information
- Competitive compensation
- Front Office Monthly Incentive based on meeting metrics
- Excellent benefits package including 401k, health, dental, and generous paid time off
- Multiple opportunities for professional development, specialization, and leadership
- Employee discount plans
- Employee Assistance Program (EAP)
- Investment from a company that wants you to succeed and thrive
Average salary estimate
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U S Physical Therapy was founded in 1990. This company provides outpatient physical and occupational therapy clinics. Their headquarters are located in South Houston, Texas.
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