Follow up 3 (Patient Account Coordinator 1)

Department Overview

This position oversees departmental work queues, projects, and ensures staff is adequately trained and performing assigned tasks. Provides department manager and/or supervisor with feedback on staff performance and supports department leadership in accomplishing goals of department.

Function/Duties of Position

• Training and monitoring of new and existing department staff on systems and with policies and procedures, including establishment of workload assignments.
• Authorizing and processing account adjustments, processing urgent requests, following established guidelines.
• Auditing of systems and staff activities to ensure accuracy of account transactions and efficiency of staff performance.
• Maintaining performance tracking and department audit reports.
• Perform departmental functions including reporting, processing transactions and meeting department standards.
• Provide individualized service to OHSU departments, insurance companies and patients as needed to initiate, maintain active billing status and resolve account issues.
• Assist Management to ensure departmental issues and holds are resolved in a timely manner.
• Researching and forwarding documentation for Revenue Cycle Business Analyst to present to department, including updating files with current regulations, policies, and procedures.
• Promote and implement LEAN processes.
• Other duties as assigned.

Required Qualifications

• Three years of recent (within the last 5 years) experience with billing and collections in a health care environment, including knowledge of HIPAA regulations, procedural and diagnosis codes; OR
• Equivalent combination of education and experience.
• Must be able to demonstrate progressive responsibility and development of leadership skills.
• Exhibit strong analytical skills and the ability to clearly communicate decisions, procedures and processes to a diverse group of people.
• Accurate data entry skills, ability to work with deadlines while remaining calm, flexible, and organized.
• Excellent communication, both written and verbal and listening skills.
• Able to use reason and logic to independently solve problems and to multi-task as needed.
• Proficiency with standard office equipment and software such as such as Microsoft Office, knowledge of Healthcare Information Systems.

Certifications

• Certified Revenue Cycle Specialist (CRCS) is required within 18 months of hire.

Preferred Qualifications

• High school diploma or equivalent OR Related experience as defined above.

Additional Details

Ability to work from home, Flexible schedule Monday - Friday during regular business hours 5:00am - 7:30pm. Employee can choose between five eight hour shifts, or four nine hour shifts and one four-hour shift, or four ten-hour shifts.

 

Benefits

• Healthcare Options - Covered 100% for full-time employees and 88% for dependents.
• $25K of term life insurance provided at no cost to the employee.
• Two separate above market pension plans to choose from.
• Vacation - up to 200 hours per year depending on length of service.
• Sick Leave - up to 96 hours per year.
• 8 paid holidays per year.
• Substantial Tri-Met and C-Tran discounts.
• Childcare service discounts.
• Employee discounts to local and major businesses.
• Additional Programs including: Tuition Reimbursement and Employee Assistance Program.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or [email protected].