Bilingual Patient Account Representative
Company Description
Ability Rehabilitation believes in placing the well-being of our patients first. We accomplish this through carefully selecting compassionate, dedicated, and team-oriented staff. Our company is therapist owned and together, we have over 20 years of well-qualified therapy experience. We serve communities in 8 counties, with a total of 23 outpatient clinics. And we’re probably not done growing, so join our company and grow with us! Step inside any one of our locations and you’ll feel it: a culture of care, professionalism, and human connection.
Job Description
Ability Rehabilitation is seeking a full-time experienced Bilingual Patient Account Representative to join our fun, energetic, family at our outpatient orthopedic clinic in Rome. Your big smile will go a long way in our clinic.
- Rebilling, follow-up, and collection activity for assigned payers.
- Researching, appealing, and addressing patient account balances.
- Accurately and thoroughly document pertinent collection activity performed.
- Verify claims adjudication utilizing appropriate resources and applications.
- Initiate telephone and/or letter contact with parties responsible for reimbursement for services provided.
- Edit/Update claim information to meet and satisfy billing compliance guidelines for electronic and paper claim submission.
- Demonstrate knowledge of HIPAA privacy and security regulations by appropriately handling patient information.
- Participate in monthly meetings, training seminars, and hands-on training as well as identify trends and claim-related issues.
Qualifications
- Excellent verbal and written communication skills.
- The ability to multitask with great attention to detail.
- Outstanding customer service when communicating with patients and insurance carriers.
- Demonstrate analytical and problem-solving skills.
- Work well in a team environment towards monthly, quarterly, and annual goals.
- Strong knowledge of Billing/EMR software.
- Proficient in MS Word and Excel.
- Bilingual
- Outgoing and energetic personality. Most importantly – you need to have FUN while you work!
- High school diploma or equivalent.
- Insurance collections experience.
Additional Information
- Excellent benefits package, including 401k, medical, dental, vision, paid time off & more!
- Multiple opportunities for professional development, specialization, and leadership
- Corporate discount plans
- Employee Assistance Program (EAP)
- Family-Friendly Work Environment
- Investment from a company that wants you to succeed and thrive
Average salary estimate
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