Revenue Cycle Coordinator IV - Remote/Hybrid Opportunity - job 1 of 2

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

905 Elmgrove Rd, Rochester, New York, United States of America, 14624

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500011 Patient Financial Services

Work Shift:

UR - Day (United States of America)

Range:

UR URCA 206 H

Compensation Range:

$21.71 - $29.31

Responsibilities:

GENERAL PURPOSE
Works within specific functions within the organization, providing leadership within team and assisting in guiding the actions of staff. Responsible for providing guidance and direction for staff in the absence of a supervisor, resolving simple and complex questions and providing performance feedback to supervisors and managers. Supports some aspects of billing office operations, including basic principles of staff management/supervision.

LOCATION

• Rochester Tech Park (RTP), Gates, NY
• Remote options available after in-person training.
• Occasional onsite meetings / work at RTP are required.
• Remote location must be within 2 hours of RTP and within New York State.

ESSENTIAL FUNCTIONS

• Supervises and coordinates the daily activities for payment posting staff.
• Serves as a resource for answering questions and solving problems for difficult and unusual accounts.
• Troubleshoots problem identification, quantification, and resolution.
• Coordinates the development of monthly schedule, outlining individual duties and responsibilities, including but not limited to, electronic file processing, manual payment posting, refunding, Self-Pay and CC Payments.
• Responsible for the training and cross training of all employees within the department.
• Enters problems, employee errors, transactions and questions into respective databases and follows issues through to resolution.
• Resolves accounts on work queues relevant to the area.
• Research accounts held from billing and reviews flagged accounts and research documentation in eRecord to ensure accuracy.
• Takes appropriate system actions on accounts based on billing guidelines and record research.
• Assists with monitoring and preparing performance evaluations for staff.
• Resolves conflict collaboratively through negotiation, involving management when needed. Monitors staff performance and develops methods of performance review and quality control.
• Provides specific feedback to staff on a continuing basis and in a timely manner, encouraging growth. Assists in hiring, training and cross-training staff.
• Assists leadership with payer audits, including quarterly Medicare and Medicaid Credit Balance reports and additional credit balance reports issued by external partners. Reconciles client billing on a monthly basis.
• Assists with credit balance work queues as needed.
• Assists in performing payment application activities, including but not limited to, posting electronic files, posting self-pay payments, posting third party commercial payments, reversing charge off accounts sent to the collection agency, posting manual insurance payments, posting denials, credit card payments and authorization, and processing patient refunds to ensure coverage during staff absences, as needed.
• Recommends, develops and implements policies and procedures.
• Reviews and updates existing policy and procedure manual.

Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• Associate's degree and 3 years of relevant experience required
• Or equivalent combination of education and experience

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.