Authorization Specialist

Over the last 50 years, Rehab Associates of Central Virginia has been the area’s outpatient physical therapy clinic, focusing on putting our patients’ needs first. Our physical therapists have advanced degrees in specialty orthopedic care from head to toe. From musculoskeletal headaches to lower back pain to heel pain syndrome. Our sixteen clinics offer specialty programs and are proud to be a National PT Practice of the Year. We are consistently recognized nationally for Outcomes in Excellence.

• Competitive compensation
• Excellent benefits package including 401k Matching, health, dental, and generous paid time off
• Structured Training Provided 
• Multiple opportunities for professional development, specialization, and leadership
• Employee Assistance Program (EAP)
• Investment from a company that wants you to succeed and thrive

• Develop a clear understanding of how to contribute to the Rehab Associates Way and Rehab Associates Mission each day.
•  Maintain a positive attitude and strive to always demonstrate the Rehab Associate Way and Family Code.
• Understand insurance and stay up to date on the plans that we participate with or work with more often.
• Consistently put patients first by ensuring that all patients that require an authorization for their insurance have the required authorization on file. Initially, the Benefit Specialist will task the Authorization Specialist for patients that require authorization. On an ongoing basis, utilizing the Authorization Report, the authorization specialist can filter to the previous day’s date, specific insurance group, and/or facility to review authorizations that are expiring.
• Maintain the privacy of patients both within the office and outside of work, following HIPAA guidelines.
• Quickly answer the phone in a friendly manner and assist coworkers and patients that leave voice mail in a timely fashion
• Consistently monitor task list and prioritize based on urgency. Set tasks for account follow-up as needed.
• Consistently monitor email and prioritize based on urgency. Respond to all emails within one business day
• Work closely with other members of the billing team. This position will work closely with the Benefits Specialist. If you finish your daily duties before the end of the business day, please check with the Benefits Specialist to see if you can aid them in any way. If they don’t need assistance, please then alert the Billing Supervisor. Additionally, this position will provide coverage for the Benefits Specialist and vice versa.
• Answer any questions or concerns PCCs, PTs, or PTAs may have throughout the day.
• Participate in team meetings and quarterly meetings as scheduled by supervisors
• Communicate fully any questions, concerns, or issues directly to the Billing Supervisor.

• High school diploma or equivalent required, some college experience in healthcare, business, accounting, and//or professional certification preferred. 
• Proficient with Microsoft Office Products
• Proficient computer skills, multitasking with data entry while using multiple computer applications
• Ability to provide high level of customer service, attention to detail, critical thinking, and have proficient written and verbal communication skills
• Ability to work independently and maintain productivity.

At Rehab Associates of Central Virginia, we are dedicated to working with one another as a team across our sub-specialty practices and with our physician partners to:

• Improve the quality of life of every patient we treat.
• Deliver comprehensive, specialized physical therapy treatment in a caring and convenient manner to everyone we serve.
• Utilize our expertise to educate and inform our patients, making them more self-reliant in managing their health and well-being.
• Provide a caring and rewarding work environment for our employees to enhance their personal and professional lives.
• Become every patient and physician's trusted choice in expert physical therapy care for every rehabilitation need.