Manager, Product Management

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

The Manager of Product Management oversees the entire product management team to ensure that the product vision and strategy are effectively executed through collaboration with the design team, product managers and technical teams including software engineering and data science. The Manager will lead the product group for a portfolio of digital health and AI-enabled software technologies ensuring that each product’s vision and strategy is reflected in the roadmap and that feature design and development meets users’ needs. Further, the Manager will help drive innovation and collaboration across the iHarbor product portfolio, partner with Product Marketing to drive product messaging and value proposition and help facilitate the Voice of the Customer program with the Product Implementation and Customer Success team. Work is performed under general direction. Direct report to the Vice President, iHarbor Strategy & Operations.

Primary Responsibilities

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

Strategic Leadership

• Oversee the product planning process by collaborating with cross-functional teams, prioritizing features, defining requirements, and creating a product roadmap for the entire product development lifecycle.
• Define and articulate a clear product strategy, vision, and value proposition, aligning the product roadmap and product goals with the iHarbor and UMMS’ overall goals, market trends, and customer needs.
• Create, own, and maintain product roadmaps that outlines the short-term and long-term goals for each product and consolidate those roadmaps into the iHarbor portfolio roadmap.
• Model gravitas and demonstrate thought leadership, representing iHarbor and its products in critical meetings with key stakeholders and users, communicating the product position, value proposition, and strategy.
• Advocate agile principles throughout the organization and help the team adopt those principles.

Collaboration and Stakeholder Engagement

• Communicate product vision, strategy, value proposition, and updates to senior executives and other key stakeholders.
• Build strong relationships with internal experts, healthcare partners, and key opinion leaders to enhance product offerings and drive growth.
• Ensure new value propositions are well defined and in support of internal and external commercial strategy.
• Develop a deep understanding of user needs and pain points within the healthcare domain. Advocate for the customer experience and ensure that products meet their needs and exceed expectations.
• Collaborate with cross-functional teams, including software engineering, product marketing, and customer implementation and success to ensure the successful launch and ongoing management of iHarbor products.
• Plan product launches by collaborating with product marketing to develop go-to-market strategies, positioning, messaging, and pricing if applicable.
• Perform product demonstrations for internal stakeholders, external partners, and sales opportunities.

Market Analysis and Innovation

• Conduct comprehensive market landscape research to stay ahead of trends, new technologies, and competitor activities and identify emerging customer/user needs.
• Drive innovation by identifying opportunities to integrate new capabilities and enhance iHarbor’s strategic product planning.
• Collaborate with customer success and product marketing to gather customer feedback and insights, ensuring that our products meet market demands.
• Team Leadership and Development
• Build, mentor, lead, and inspire a high-performing team of product managers, fostering a culture of accountability, innovation, and collaboration, while providing guidance on product development, prioritization, and execution.
• Provide mentorship and guidance to foster their professional career growth.
• Structure your team, identify resource needs, and recruit top talent accordingly.
• Promote professional growth and cross-functional alignment within the organization.
• Establish processes which increase the team’s effectiveness.

Operational Excellence

• Oversee the end-to-end product lifecycle, ensuring timely delivery, consistent quality, and alignment with market demands.
• Define and track key performance indicators (KPIs) to measure the success, impact, and value creation of iHarbor’s products, making data-driven decisions to optimize performance in partnership with the Customer Success team.
• Ensure that iHarbor’s products adhere to all relevant regulatory and compliance standards in the healthcare industry.
• Use data-driven insights to make informed decisions and drive continuous improvement.
• Manage product requirements, prioritize features, and drive the development process to ensure timely and successful product releases.

Other

• Travel and spend time onsite with strategic customers and UMMS hospitals.
• Perform managerial functions including hiring, discipline, training and development, and preparing performance reviews in accordance with UMMS policies and procedures.
• Serve as a resource to the sales and product implementation teams for online/onsite demonstrations of product.
• Develop situational and internal assessments, competitive overview, strategic goals, portfolio objectives and action plans.
• Perform other duties as assigned.

Education & Experience - Required

• Bachelor’s degree Business Administration, Computer Science, or related field required.
• 6+ years’ leadership experience in a product management role ideally in a healthcare technology, technology enabled clinical services, or software technology organization.

Education & Experience - Preferred

Provide the preferred education that includes the discipline(s). Provide the preferred year(s) and type(s) of experience (do not use a range). Provide preferred certifications and/or licensures.

• Master’s degree preferred.

•  5+ years’ experience in healthcare technology as well as working with health systems and hospital clients.
• 4+ years’ experience leading high-performing, cross-functional initiatives, and teams.
• Experience in enterprise healthcare technology
• Passion for digital health and commitment to advancing our mission of empowering everyone, everywhere to lead a better, healthier life.
• Strong leadership and team management skills.
• Excellent strategic thinking and problem-solving abilities.
• Ability to influence across teams/organizations.
• Experience working at startup or in another high ambiguity environment.
• Product Management skills particularly valuable:
  1. Customer/user empathy & perspective.
  2. Driving strategy & big-picture thinking.
  3. Experience with data analysis, metrics, and goal setting.
  4. Analytical and critical problem solving.

Knowledge, Skills, & Abilities

• Deep understanding of modern product management practices
• Experience managing complex software portfolios across multiple markets or customer segments.
• Familiarity with healthcare regulations (e.g., HIPAA), interoperability standards (e.g., HL7/FHIR), payer-provider dynamics, or other relevant industry trends.
• Understanding of clinical workflows within hospitals, health systems and ambulatory care settings is highly desirable.
• Strong knowledge of financial modeling as it relates to P&L ownership for products or services.
• Ability to assess ROI and value creation for new initiatives while balancing innovation with fiscal responsibility.
• Ability to leverage analytics tools for insights into customer behavior or market trends.
• Strong focus on using data to prioritize features or pivot strategies as needed.
• Exceptional ability to inspire cross-functional teams toward shared goals.
• Adept at navigating organizational complexity while influencing stakeholders at all levels.
• Passion for solving real-world problems by delivering solutions that delight users.
• Commitment to incorporating voice-of-customer feedback into every stage of the development process.
• Ability to articulate complex ideas clearly across technical/nontechnical audiences.
• Skilled at presenting business cases or updates effectively to executive leadership teams.
• Strong technical aptitude and passion for healthcare technology.
• Ability to work in a high growth environment and navigate through ambiguity and balancing a combination of early-stage startup and large complex company environment and culture.
• Thrives amidst the challenges of an internal start-up environment within a large organization.
• Exceptional project management and functional requirements gathering skills.
• Ability to analyze, compare, contrast, and validate work with keen attention to detail.
• Strong technical and business acumen.
• Familiarity with and understanding of software engineering principles related to software development, AI/machine learning, and digital health technologies.
• Advanced skill managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact.
• Excellent customer service skills.
• Passionate about customer success and high-quality deliverables, and tenacious at driving long-term customer value.
• Proven leadership ability to work in agile, ambiguous situations and create structure to drive results.
• Self-starter, always driving to ensure optimal client experience.
• Advanced skill conveying complex clinical and technology concepts to diverse audiences.
• Energetic and enthusiastic leader, with the ability to effectively manage team tasks from conception through to completion with minimal supervision.
• Strategic thinker and creative problem solver, analytical and detail oriented.
• Able to balance multiple projects and prioritize competing needs.
• Keen sense of personal responsibility and accountability for delivering high quality work.
• Proven leadership ability to successfully motivate and inspire staff to high performance levels.
• Expert cross-functional collaboration skills and ability to achieve results with limited supervision.
• Advanced skill using innovative thinking to solve problems and facilitate the decision-making process.
• Expert skill presenting findings, conclusions, alternatives, and information clearly and concisely at all levels within and outside of the organization.
• Expert skill developing and maintaining collaborative working relationships with all levels of leadership, staff, customers, and vendors.
• Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes.
• Expert leadership skills, including situational awareness, conflict resolution, establishing alignment and clear direction, and driving continuous improvement.
• Advanced analytical, conceptual thinking, planning, organizational, and problem-solving skills.
• Expert verbal, written and interpersonal communication skills.

Cover letters are highly encouraged to be included in the application.
 

All your information will be kept confidential according to EEO guidelines.
Compensation:

• Pay Range: 60.76-97.01
• Other Compensation (if applicable):
• Review the 2025-2026 UMMS Benefits Guide