Business Operations Supervisor, Patient Care Services

The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women’s and children’s health and physical rehabilitation. UMMS is the fourth largest private employer in the Baltimore metropolitan area and one of the top 20 employers in the state of Maryland. No organization will give you the clinical variety, the support, or the opportunities for professional growth that you’ll enjoy as a member of our team.

Reports to the Business Operations Manager or the Director, Patient Care Services Operations. The Business Operations Supervisor focuses on the efficient utilization of resources within the department and the performance of the administrative staff. The key areas of focus include timekeeping, scheduling, monitoring financial performance, and providing excellent customer service in accordance with UMMC Downtown and Midtown departmental policies and procedures.

Principal Responsibilities and Tasks

Directly supervises Administrative Staff, Operations Coordinators, and Operations Analysts to ensure routine and ad hoc work requests are fulfilled in a timely and precise manner.

A. Works with the Business Operations Manager or Director Patient Care Services to interview, hire, train/orient, supervise work performance, assign work, and create work schedules.

B. Ensures the overall satisfactory performance of the department and participates in the establishment of clear and concise work procedures and expectations. Organizes assignments, reviews work, assesses performance, administers competencies, and provides constructive feedback.

C. Ensures accurate and timely communication to staff with respect to changes in Human Resources or departmental policies, processes and practices.

D. Uses a systematic process to complete work-related activity, monitors results and provides positive and constructive feedback to management staff.

E. Counsels and disciplines staff and recommends personnel actions in accordance with UMMC Downtown and Midtown HR and departmental policies and procedures.

F. Completes annual administrative staff performance evaluations in a timely manner for non-clinical staff.

G. Demonstrates and promotes positive employee relations; supports staff education and development.

2.  Maintains, oversees, evaluates, and enhances the efficient organization and operation of the department, staff, and their related duties, including assuring that the department is compliant with organizational and department business policies and procedures, as well as all relevant state and federal guidelines and other regulatory requirements.

A. Oversees the proper set up of departments in the scheduling and time and attendance modules.

B. Ensures the appropriate coordinate with scheduler and unit managers to collect accurate and timely time and attendance information via email. This includes daily adjustments, corrections and the addition of new employees and agency labor.

C. Ensures efficient use of paper and electronic filing systems, and that files are updated and accurate.

3. Monitors and audits workflows, processes, and practices.

A. Manages the accuracy and integrity of the system. This includes user access, scheduling templates, and staffing grids.

B. Evaluates current processes to ensure sound business practices are being followed.

C. Audits transactions as necessary and creates appropriate documentation.

D. Assesses, analyzes, evaluates, and recommends solutions for operational issues.

E. Completes and submits all relevant findings and trends to the manager and Director.

F. Increases the efficiency of timekeeping, scheduling, procurement, and payment processes by implementing recommendations.

G. Discusses issues at departmental meetings, as appropriate.

H. Integrates metrics to evaluate performance to strategic goals and identify trends.

I. Utilizes reports to monitor trends and analyze compliance.

4. Works collaboratively with other departments to support and define inter-departmental initiatives and to ensure effective utilization of resources and successful outcomes.

5. Oversees financial functions for the department, including creating purchase orders, processing invoices, and billing for services. Reviews and approves key business transactions and financial agreements.

6. In conjunction with the manager/director, monitors and assures monthly financial performance to budget and performs variance reporting. Supports the achievement of the department’s respective operating budget performance targets.

7. Assures all appropriate work queues are actively reconciled and current.

8. Compiles, analyzes, and/or verifies complex financial and/or statistical data and reports as requested; investigates and resolves issues. Projects and prepares budget recommendations, identifies and resolves anomalies. Collaborates with the management team on capacity/space planning, as well as business development issues.

9. In a combined effort with the Manager and Director, acts as a liaison to Human Resources, Payroll, Information Systems and Technology and Corporate Contracts.

10. Serves as the source of expert knowledge within the department for changes in scheduling, timekeeping practices, system upgrades, and procuring and paying for agency labor. Provides training and education to staff, leaders, and UMMC employees. Creates educational materials and tutorials.

11. Attends and participates in in-service training and educational programs for professional growth and development. Keeps up to date with the developments/changes in the field and applicable regulations and procedures affecting outpatient practices.

Education and Experience

1. Bachelor’s Degree, Business Administration, Health Care Administration, or equivalent preferred.

2. 3 years supervisory experience.

Knowledge, Skills, and Abilities

Demonstrates leadership skills, knowledge of sound business principles, processes, and procedures.

2. Detailed knowledge of departmental functions and computer software applications.

3. Demonstrates analytical and critical thinking skills. Ability to assess complex clinical and operational issues and systems, develop an analytical framework, and make recommendations.

4. Ability to successfully collaborate interdepartmentally and with external parties to meet organizational objectives.

5. Demonstrates sensitivity to confidentiality of information and to the political dynamics of an academic medical environment. Ability to exhibit judgment and integrity in the use and dissemination of such information.

6. Ability to use strong reasoning capabilities and problem-solving skills to reach sound, workable solutions and to resolve conflict.

7. Ability to successfully perform responsibilities of the position within a stressful work environment, while demonstrating a positive and professional work ethic. Ability to act independently in a self-confident and constructive manner.

8. Highly effective verbal and written communication skills are necessary in dealing with a variety of healthcare professionals, including, but not limited to, senior leadership, managers, clinical staff, and administrative staff.

9. Knowledge of supervising and monitoring daily work activities, evaluating, training, and motivating the performance of subordinate clerical support staff.

All your information will be kept confidential according to EEO guidelines.

Compensation:

Pay Range: $30.26-$42.37

Other Compensation (if applicable):

Review the 2025-2026 UMMS Benefits Guide