Ambulatory Practice Coordinator I, ENT- Ear Nose Throat Outpatient Center, Full-time, Days

Renowned as the academic flagship of the University of Maryland Medical System, our Magnet®-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care.  Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing.  Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won’t find a more vibrant place to work! 

Hours: 8am - 4:30pm

The University of Maryland Medical Center is seeking an Ambulatory Practice Coordinator to join the Otolaryngology (ENT) clinic. This position is based within a hospital-based outpatient practice. The clinic is a fast-paced, high-volume environment where you’ll work alongside well-known Otolaryngologists who are leaders in their field. Our team is committed to delivering exceptional, patient-centered care. This role offers the opportunity to contribute to a collaborative, innovative, and academically driven practice that values excellence, teamwork, and professional growth. A successful Ambulatory Practice Coordinator possesses a strong commitment to providing exceptional service and serves as a patient advocate. Come join our exciting team!

General Summary

Under general supervision, performs scheduling, pre-authorization and administrative activities for
patients. Ensures the accurate registration of patients, interviews patients to obtain necessary demographic
and insurance information.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Assists in patient care coordination such as scheduling of appointments for practice visits and treatment in accordance with the physicians’ schedules while adhering to practice and UMMS policies and procedures.
2. Schedules outpatient tests and procedures as required.
3. Patient registration responsibilities such as entering and verification of patient demographics and insurance information. Obtaining appropriate referrals and authorizations as needed. Accurately documenting of such within the EMR system.
4. Creating, preparing, and coordination of outgoing referrals.
5. Provides patients with Facility Fee Disclosure, estimate of charges, and education regarding each, where appropriate.
6. Preparing after visit summaries, informing patients of upcoming appointments, changes to schedules, co-payments required, and pertinent insurance information.
7. Provides patients, family members and referral sources with information pertaining to hospital policies and procedures, programs available, wayfinding, and parking.
8. Ability to multitask within a fast-paced environment while maintaining professionalism, flexibility, and an organized work environment.
9. Assists with office supply tracking and ordering.
10. Utilizing multi-line phone system and software in call center with the ability to appropriately handle internal and external phone calls pertaining to patient care coordination such as scheduling and cancelling patient appointments, verifying demographic information, and entering written documentation efficiently within the EMR system.
11. Participates in mock, regulatory, and accreditation surveys.
12. Performs routine clerical duties such as photocopying, filing, faxing, maintaining records, phone messages, and communication between clinicians, administrative staff, and patients.

Patient Safety

Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.

1. Takes action to correct observed risks to patient safety.
2. Reports adverse events and near misses to appropriate management authority.
3. Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.

Education and Experience

1. High School Diploma or equivalent (GED) is required.
2. Experience within a healthcare setting preferred by not required

Knowledge, Skills and Abilities

1. Demonstrates knowledge of various insurance coverage (i.e. Medicaid, HMOs) including UMMS insurance partners.
2. Effective verbal, written and interpersonal skills to effectively communicate hospital policies and procedures to medical staff, colleagues, patients and/or visitors, complete admission and/or other documentation and respond promptly to instructions given.
3. Ability to complete intake information and/or other documentation and respond promptly to instructions given.
4. Effective listening skills with the ability to listen and understand patient information and translate it to written documentation.
5. PC Literate, with ability to enter and/or retrieve demographic, financial, and/or patient information on an online registration system.
6. Ability to establish and maintain courteous and effective relationships that foster quality customer service, and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors, co-workers and healthcare staff.
7. Ability to use resourcefulness and problem-solving skills when handling telephone and in-person inquiries or when required to resolve patient scheduling issues.
8. Ability to work independently and respond effectively under stress.
9. Ability to prioritize and manage numerous tasks in different stages of completion.
10. Ability to observe and apply relevant hospital and departmental policies and procedures. Complies with patient right to privacy in handling personal information in accordance with the Privacy Rule (under Title II of the Act) of the Health Insurance Portability and Accountability Act (HIPAA), ensuring the security and privacy of each patient’s health care information.
11. Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs.

All your information will be kept confidential according to EEO guidelines.

Compensation:

• Pay Range:  $17.51-$25.25
• Other Compensation (if applicable):
•  Review the 2025-2026 UMMS Benefits Guide