Client Experience Insights Coordinator

 

This position is focused on capturing and analyzing data for the Client Experience team. Must be comfortable working with data + communicating and collaborating with leaders throughout the company with a high level of accountability.

WHAT YOU WILL BE DOING

• Analyzing data to influence decision making and strategic planning.
• Provides reporting, trends and analysis to leadership on a daily, weekly, and monthly basis to ensure Teams are hitting our company goals and KPIs.
• Completes ad-hoc reporting request in a timely manner as they come in from various business units throughout the company.
• Finds efficiencies to improve processes.
• Holds meetings to discuss technical requirements and ensure proposed solutions meet the needs of the business requesting reporting.
• Tests and ensures reporting and processes work as intended.
• Builds and designs new metrics and reporting as needed for new initiatives.

WHAT WE NEED FROM YOU

• High School Degree or equivalent
• 1+ year's experience in customer service (or related)
• Advanced math experience strongly preferred.
• Strong excel skills.
• Comfortable with coding languages like python.
• Strong mentorship skills – you can teach newer team members how to learn.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Ability to multi-task and successfully work in a fast-paced, self-directed environment.

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

 

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

 

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

 

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.