Network Operations Center Technician I
Skills
- Experience with RMM platforms and ticketing systems
- Windows Server administration fundamentals
- Microsoft Office 365 familiarity
- LAN/WAN troubleshooting skills
- Backup platform administration and restore experience
- Strong written and verbal communication
- Ability to multitask and work in a fast-paced environment
Responsibilities
- Monitor support tools and alerting platforms to identify outages and performance issues
- Triage, remediate, and escalate automated alerts according to procedures
- Install software, patches, and updates on servers and workstations following change control
- Perform basic troubleshooting of WAN/edge technologies (internet circuits, MPLS, SD-WAN, firewalls, routers)
- Administer and troubleshoot backup platforms, perform restores and job maintenance
- Communicate ticket status and service updates to internal teams and customers
- Adhere to operational standards, documentation, and best practices
Education
- High school diploma or equivalent required
- Associate degree or relevant certifications (CompTIA A+, Network+, CCNA) preferred
Benefits
- Remote work with flexible shifts
- Opportunities for career growth, training, and certification support
- Collaborative NOC team environment
- Hands-on experience with modern managed services and monitoring tools
- Periodic team check-ins and professional development
Average salary estimate
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