Fast Facts

WGU is seeking a Systems Engineer to manage the Salesforce environment and provide support for Microsoft Office 365 and Google G Suite, while mentoring junior engineers.

Responsibilities: Key responsibilities include administering Salesforce, supporting O365 and Google G Suite solutions, contributing to enterprise migrations, and mentoring less experienced engineers.

Skills: Strong knowledge of Salesforce, Microsoft O365, Active Directory, scripting skills, excellent customer service, and communication abilities are required.

Qualifications: Preferred candidates will have a Bachelor’s degree in Computer Science or 4+ years of relevant experience, with 2 years of mid-level administration experience and relevant certifications.

Location: This position is located in Salt Lake City, Utah, United States, and is classified as Hybrid.

Compensation: $72000 - $108000 / Annually

Fast Facts

Join WGU as a Systems Engineer to administer and enhance the Salesforce environment while collaborating on Microsoft Office 365 and Google G Suite platforms.

Responsibilities: Administer the Salesforce environment, support O365 and Google G Suite solutions, contribute to enterprise migrations, and mentor less experienced engineers.

Skills: Strong knowledge of Salesforce, Microsoft O365, Active Directory, and scripting skills, alongside excellent customer service and communication abilities.

Qualifications: Bachelor's degree in Computer Science or 4+ years of relevant experience; 2 years of mid-level administration experience preferred, along with relevant certifications.

Location: Salt Lake City Office, United States of America

Compensation: $72000 - $108000 / Annually

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Technical 403Pay Range: $72,000.00 - $108,000.00

Job Description

Job Summary

The System Administrator reports to the Manager of Salesforce Administration. The primary focus of this position is to administer the salesforce.com environment ensuring users have access and training. The position will also assist in maintaining the customization portion of salesforce.com. An associate will have an understanding of basic Salesforce standardize tasks and will apply them in under close supervision of management.

Job Duties

• Supports and maintains the productivity experience (messaging & collaboration technologies) solutions anchored on but not limited to the Microsoft Office 365 (O365) and Google G Suite platforms.
• Contributes to O365 and Exchange Online enterprise migrations.
• Supports Active Directory.
• Partners with Product teams to identify platform capability/functional business requirements.
• Partners with Infrastructure and Operations peers to develop short and long-term roadmaps.
• Contributes to technical discussions with stakeholders that drive decisions and implementation plans.
• Contributes to the engineering area with effective agile delivery processes and service metrics.
• Participates in vendor relationship management across collaboration products.
• Provides mentoring to less experienced Associate Systems Engineers.
• May be required to work occasional evenings and weekend hours to support production releases and resolve system issues.
• Performs other job-related duties as assigned.

KSAs

• Ability to multi-task effectively under a deadline
• Broad knowledge of other Microsoft systems infrastructure products, such as Azure and Windows Server, SCCM
• Advanced scripting, development, and PowerShell skills
• Ability to develop solutions and processes for cost efficient service delivery
• Ability to complete work independently and receive general guidance on new projects
• Excellent customer service skills
• Ability to work in a complex, dynamic team environment with minimal supervision and possesses good organizational skills
• Ability to communicate with individuals at all levels in the company and with various business contacts outside of the company in an articulate, professional manner.
• Ability to organize, prioritize, and handle multiple assignments daily
• Ability to work flexible hours
• Experience providing user guidance, documentation, and consultation
• Excellent written, oral, interpersonal, and presentational skills
• Excellent analytical and problem-solving abilities
• Experience working in a team-oriented, collaborative environment
• Working knowledge of authentication mechanisms

Minimum Qualifications

• Bachelor's Degree in Computer Science or a related field - in lieu of education, 4+ years of experience in a relatively similar learning/professional capacity will be accepted
• 2 years of mid-level (Tier 2 or 3) administration and engineering experience in an enterprise IT environment, having performed operational and break/fix activity
• Experience as an M/O365 Administrator
• Experience with the design and implementation of IT projects and major efforts, to include documentation, communication, and coordination of all components
• Experience with coordinating customer support (Tier 1 or 2) personnel with O365 related incidents and tasks
• Experience in coordination and escalation of Microsoft support and ability to coordinate with first- and third-party software vendors as needed for resolution of business-impacting problems.
• Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications

• Microsoft Certified Professional
• Experience with Microsoft Exchange, including 2016 and Online versions
• Experience with SharePoint Online, with expertise implementing and supporting OneDrive for Business
• Experience with Microsoft Teams for Business Online
• Experience with Microsoft Power Platforms, including Power BI, Power Apps, Power Automate, Power Virtual Assistant
• Experience with web-based Office Online applications
• Experience with Active Directory Federation Services
• Experience with Azure AD Connect
• Understanding of legacy authentication technologies

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.