Job Description Summary

The University Health Center is seeking an Administrative Assistant to support administrative and registration operations. This position is in person and works daily on campus, Monday - Friday.

JOB SUMMARY:

Under general supervision provides moderately complex administrative assistance to support UHC operations, maintaining excellent customer service and meeting the needs of both internal and external customers and patients. Work requires thorough knowledge of the organization and programs and ability to multitask. The administrative assistant works as a member of a multifunctional team and is able to cross cover throughout the clinic as coverage needs dictate.

The administrative assistant will be a member of the administration and registration teams ensuring all aspects of patient care and follow-up are met in a timely accurate fashion. This position is responsible for answering incoming phone calls, scheduling appointments, completing registration processes upon patient presentation to the clinic and all other aspects pertaining to patient scheduling, registration, and follow-up as outlined below.

JOB RESPONSIBILITIES:

- Answering phones - all phone calls answered timely and effectively. Requests made via phone will be either completed upon receipt of call or directed to alternate UHC departments when appropriate. Calls requiring additional attention and follow-up will be completed promptly.
- Scheduling appointments following established UHC Scheduling and Appointment Guidelines which includes but is not limited to eligibility verification, demographic verification and insurance verification.
- Completing Registration process upon patient arrival to the clinic as outlined in the UHC Scheduling and Appointment Guidelines, including but not limited to verification of eligibility, verification of insurance and verification/update of demographics.
- Collect copayments and other fees as warranted. Initiates credit card refunds as appropriate.
- Process workman’s compensation visits .
- Secures pre-authorization from insurance plans when required.
- Follows established cash and credit card handling procedures, maintaining records of monetary transactions including daily reconciliation of receipts. Performs cashiering activities such as completing credit card transactions and issuing receipts and refunds.
- Monitoring lobby kiosk.
- Provide excellent customer service to population served.
- Maintains various confidential records following established protocols.
- Processes requested medical records as per established protocols.
- Update/Review Immunization compliance forms and process registration blocks/clearance.
- Arrange Para Transport and Medical Transport services when indicated.
- Maintain supplies.
- Scanning documents into medical record.
- Provide support to medical providers, act as registration/administrative resource for UHC providers and staff.
- Process, track, and complete patient referrals.
- Process, track, and scan (when received completed) EKG’s and other medical tests/information received - notify provider when appropriate.
- Monitors daily UHC provider and staff schedules - alerts supervisors/clinic manager when concerns arise.
- Reschedules appointments as dictated by schedule changes and provider availability.
- Assist other UHC departments as needed.
- Other assigned as duties.

This is an essential position in times of public health emergencies related to the health center and a background check is required. Position also requires work for some Saturdays and possible evenings.

Physical Demands:
Physical activity includes sitting at a desk, walking up to 150 feet to clinicians’ offices and records rooms, leaning, bending and light lifting. Potential exposure to communicable disease by virtue of working in a health care facility.

Minimum Qualifications

High School Diploma or GED AND 3 years experience providing administrative support. Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Additional Job Details

Job Risks

Occupational Related Bloodborne Pathogen Exposure, Respiratory Protection

Financial Disclosure Required

No

For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.

Department

VPSA-UHC-Medical Records

Worker Sub-Type

Staff Regular

Salary Range

$46,736.00 - $56,083.00

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization.  Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement