Associate Director, Marketing Operations

Department

Booth Marketing and Communications: Institutional Research and Strategic Insights: Data Analysts 1.1

About the Department

The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.

Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.

Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 56,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.

As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment.

For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.

Job Summary

The Associate Director of Marketing Operations is an integral part of the Marketing and Communications Department. Under the direction of the Director of Marketing Operations, the Associate Director ensures smooth work progression and completion as projects move through the execution process. In addition, they are responsible for creating and maintaining project schedules, tracking and reporting on operational efficiency measures, and supporting effective and efficient cross-team resource utilization.

Responsibilities

• Collaborates with the Marketing and Communications team and other departments to understand project scope, gather requirements, and create comprehensive project timelines. Leads the development of strategic plans that align with the department and School’s highest priorities.
• Works with all teams to implement and manage projects, including any required changes, and leads their execution. Demonstrates flexibility and agility to ensure successful project progression and completion, effectively collaborating and prioritizing resources.
• Maintains responsibility for partner communications to ensure timely project delivery. Adopts a collaborative approach and provides strategic guidance for pivots when necessary.
• Directs and manages the transition to a singular project management platform. Ensures the integration of feedback from team and partners, and effective execution of operational workflows.
• Oversees automation efforts to streamline workflows, merging current processes into a unified and seamless operation.
• Supports the redistribution and automation of current roles, transitioning specific tasks to part-time positions.
• Develops a framework for tracking operational key performance indicators and assists in the audit and documentation of operational processes.
• Serves as a key presenter and facilitator in project reviews, ensuring that meeting actions are documented and communicated effectively.
• Assists in conducting weekly status meetings and works to resolve issues, identifying the most efficient path to resolution.
• Acts as a point of contact for operational matters, reinforcing the strategic value of marketing. Collaborates with partners and various internal and external departments and senior leadership.
• Acts as a critical liaison to enhance connectivity between Marketing and departments such as ARD, Admissions, and Centers.
• Serves on cross-functional committees, like the AI marketing sub-committee, to represent the interests of Marketing and Communications.
• Works somewhat independently to develop detailed work plans, schedules, project estimates, resource plans, and status reports. Assembles and leads a project team, assigns individual responsibilities, identifies appropriate resources needed, and develops schedules to ensure timely completion of projects.
• Is responsible for tracking progress, conducting analysis, as well as preparing for and facilitating project meetings.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Bachelor's degree.

Experience:

• Background in marketing or an agency environment.
• Understanding of marketing operations.
• Managing projects within an integrated team environment.

Technical Skills or Knowledge:

• Working knowledge of project management software such as Workfront and Airtable.

Preferred Competencies

• Excellent project management skills with strong attention to detail.
• Highly responsive, capable of managing multiple projects simultaneously, understanding priorities, utilizing resources effectively, meeting deadlines, and addressing urgent needs.
• Strong analytical and process management skills, capable of driving efficiency and change across the department.
• Creativity, resourcefulness, and adaptability.
• Clear, concise, and effective communication skills, verbal and written.
• Strength in managing relationships, actively managing expectations in proactive ways.
• Poise under pressure; work independently and support department goals. Active listening and facilitation skills.
• Strong presentation skills.
• Dedicated collaborator, capable of navigating complex cross-departmental relationships to achieve strategic goals.
• Creative and proactive with a commitment to ongoing professional development and contributing to University-wide initiatives.

Working Conditions

• This position is currently expected to work a minimum three days per week in the office.

Application Documents

• Resume/CV (required)
• Cover Letter (required)

Job Family

Administration & Management

Role Impact

Individual Contributor

Scheduled Weekly Hours

37.5

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Salary

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FLSA Status

Exempt

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Pay Range

$75,000.00 - $82,000.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

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