Senior Research Assistant/Assistant Systems Manager

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

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Closing Date:

Type of Position:

ResearchersNo

Job Type:

RegularNo

Institution Name:

University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Department:

Enterprise Apps

Summary of Job Duties:

The Senior Research Assistant/Assistant Systems Manager supports technical operations within the Office of Records and Registration, with a focus on Workday Student and other academic technologies. This role works closely with the Systems Manager to maintain student records systems, troubleshoot issues, provide reporting and data validation, and assist with semester and academic process setup. The position collaborates with academic and administrative units to ensure accuracy of student data and the effective use of enterprise systems. This role requires strong analytical skills, attention to detail, and the ability to prioritize and manage multiple projects in a fast-paced environment. The Assistant Systems Manager reports to the Systems Manager and is governed by state and federal laws and institutional policy.

Qualifications:

Required Education and/or Experience

• Associate’s degree or higher in Information Technology, Computer Science, or a related field;

• Demonstrated understanding of relational database structures and data integrity;

• Familiarity with higher education operations and student systems;

• Excellent attention to detail, analytical thinking, and troubleshooting ability.

​

Preferred Education and/or Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field;

• Experience with Workday Student or similar ERP platforms;

• Experience supporting academic records, registration, or curriculum management in a higher education setting;

• Knowledge of data integration or reporting tools used in enterprise environments.

Job Duties and Responsibilities

• Provide technical and functional support for student records processes, including term setup, registration, and academic data updates in Workday;

• Assist in testing, validating, and documenting system enhancements and bi-annual Workday releases;

• Collaborate with academic departments to ensure accurate academic program data (e.g., majors, minors, certificates);

• Maintain process documentation, reporting resources, and internal tracking tools;

• Monitor data quality, troubleshoot inconsistencies, and support resolution of records-related issues;

• Participate in meetings with campus stakeholders to gather requirements and coordinate system changes;

• Support process improvements and cross-functional projects related to student records;

• Maintain website content and technical documentation for Records and Registration;

• Assist campus users in understanding and navigating academic systems and tools;

• Perform other duties as assigned, including backup support for the Systems Manager.

Knowledge, Skills, and Abilities

• Self-starter with strong troubleshooting and research skills; able to identify solutions through available resources;

• Strong understanding of relational databases and data integrity concepts;

• Familiarity with student information systems and higher education business processes;

• Excellent communication skills, especially when explaining technical information to non-technical users;

• Ability to manage multiple responsibilities and adapt to shifting priorities;

• Strong customer service orientation and collaborative approach;

• Familiarity with reporting and analytics tools (e.g., Workday Report Writer, BIRT, Argos) is a plus;

• Understanding of FERPA and data security best practices.

Additional Information:

$49,000Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Special Instructions to Applicants:

Colleen Godley, Director of Enterprise Applications, [email protected]

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Crawling, Crouching, Feeling, Grasping, Hearing, Kneeling, Lifting, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Reaching, Repetitive Motion, Sitting, Standing, Stooping, Talking, Walking

Frequent Physical Activity:

Balancing, Climbing, Driving

Occasional Physical Activity:

Sharps

Benefits Eligible:

Yes