Patient Relations Representative - Smart Care

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All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

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Closing Date:

10/24/2025

Type of Position:

Clinical Staff - Kids First/Headstart

Job Type:

RegularDay Shift (United States of America)No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

ICE | CORE PA ABC Smart Care

Department's Website:

Summary of Job Duties:

The Smart Care Patient Relations Representative coordinates and enhances access to care for UAMS employees ensuring complete confidentiality and work to ensure an optimal level of service at the University of Arkansas for Medical Sciences Ambulatory Services. The Smart Care Patient Relations Representative facilitates coordination of appointments and providers ensuring all special needs have been met.

Qualifications:

Minimum Qualifications:

• Bachelor’s degree in Management, Healthcare or related field plus 3 years’ experience in healthcare revenue cycle related functions OR a high school diploma/GED plus 7 years’ experience in healthcare revenue cycle.
• Must be able to perform basic operations on a computer within the Windows operation system
• Excellent telephone etiquette skills
• Must have strong problem-solving skills, critical thinking skills, and the ability to multi-task

Additional Information:

Job Requirements:

• Greet and assist patients and visitors with courtesy and professionalism, both in-person and via digital/phone platforms.
• Respond to patient concerns, complaints, and feedback, ensuring timely resolution or appropriate escalation.
• Facilitate access to Smart Care services such as virtual visits, remote monitoring, online scheduling, or health education tools.
• Coordinate communication between patients, clinical teams, and administrative departments to support continuity of care.
• Document all interactions and service resolutions in patient experience or CRM systems accurately and confidentially.
• Provide patients with information about hospital services, policies, rights, and responsibilities.
• Support service recovery efforts by acknowledging issues, showing empathy, and taking ownership of solutions.
• Assist with patient satisfaction initiatives, surveys, and feedback analysis.
• Monitor wait times, patient flow, and service delivery to proactively identify and resolve service gaps.

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name, email, business title), ResumeProof of Veteran Status

Special Instructions to Applicants:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:

Feeling, Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Talking

Frequent Physical Activity:

Grasping, Reaching, Standing, Walking

Occasional Physical Activity:

Crouching, Kneeling, Lifting, Pulling, Pushing, Stooping

Benefits Eligible:

Yes