Assistant Director of Client Relationship Management Operations

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Closing Date:

11/24/2025

Type of Position:

IT ApplicationsNo

Job Type:

RegularDay Shift (United States of America)No

Institution Name:

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department:

Communications and Information Technologyadmissions.uark.edu

Summary of Job Duties:

The Assistant Director of Client Relationship Management (CRM) Operations serves as subject matter specialist for the Office of Admissions’ CRM software (Technolutions’ Slate) and supports continual product development that serves the University of Arkansas’ recruitment and student enrollment objectives.

The Assistant Director of CRM Operations reports to the Associate Dean of Enrollment and collaborates closely with the Director of Information Systems. Working with a broad coalition of partners within Enrollment Services and other campus units that support recruitment efforts, the Assistant Director of CRM Operations is responsible for developing and supporting front-facing CRM functionality (e.g. events, web microsites/portals, interactive forms). Additionally, the Assistant Director of CRM Operations participates in the development of CRM-based tools used by the Office of Admissions and campus partners, validates query/report construction, and supports marketing analytics.

The position also helps develop and support vendor-provided services (i.e. SMS messaging software) used by the Office of Admissions, conducts ongoing research to identify opportunities for continuous improvement, and participates in appropriate CRM user forums.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Qualifications:

Minimum Qualifications:

• Bachelor's degree from an accredited institution of higher education, with a focus on information systems, operations management, computer science, data analytics, educational technology, communications, or related field

• At least 2 years’ experience operating CRM or related systems

• Experience developing marketing or informational content for web and related digital media

Preferred Qualifications:

• Advanced knowledge of Slate CRM

• Intermediate to advanced knowledge of SQL database design

• Intermediate knowledge of user experience and user interface design

• Demonstrated experience in process documentation and user training

• Demonstrated experience in continuous/agile development environments, user testing, quality assurance.

• Intermediate knowledge of HTML/CSS, SQL, java script, or similar markup/coding languages

• Demonstrated experience with SMS management systems

Knowledge, Skills & Abilities:

• Skills and knowledge (high proficiency) with CRM systems

• Skills and knowledge (intermediate proficiency) in database management

• Advanced ability to organize and document user training processes

• Strong project management skills

• Knowledge of digital recruitment practices

• Knowledge of HTML, CSS, and web development principles

• Interpersonal and collaboration skills, as well as strong organizational skills

Additional Information:

$67,909.00Cover Letter/Letter of Application, List of three Professional References (name, email, business title), ResumeProof of Veteran StatusCaitlin Hughes

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

N/A

Frequent Physical Activity:

N/A

Occasional Physical Activity:

N/A

Benefits Eligible:

Yes