Senior Network Support Engineer, Tier III (Remote) (US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Network Support Engineer, Tier III in the United States.

We are seeking a highly skilled Senior Network Support Engineer to join a dynamic, client-focused technical support team. In this role, you will provide advanced troubleshooting and resolution for network and communication systems, supporting enterprise-level, high-density properties such as hotels, resorts, and multifamily communities. You will act as a subject matter expert, mentoring team members, collaborating with internal and external stakeholders, and ensuring a seamless customer experience. The role requires strong technical expertise in LAN/WAN, enterprise wireless, routing, switching, and firewalls, along with excellent communication skills. This is an opportunity to work in a hybrid environment with both remote flexibility and on-site collaboration, contributing to a team dedicated to delivering reliable network solutions and superior customer service.

Accountabilities

• Serve as a subject matter expert and escalation point for complex Tier II and Tier III network support cases.
• Troubleshoot endpoints, LAN/WAN connectivity, device provisioning, and associated protocols (ARP, DHCP, FTP, CDP/LLDP).
• Maintain and administer customer network infrastructure, including wireless, firewall/UTM, and enterprise equipment.
• Mentor and guide team members on technical, best practice, and customer service standards.
• Ensure timely resolution of support tickets while maintaining a high-quality customer experience.
• Monitor team productivity and performance metrics, addressing variances and recommending improvements.
• Implement and enforce standard support policies, procedures, and best practices across the team.
• Remain available for on-call escalation issues, providing support during 24/7/365 call center operations as needed.

• Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or equivalent experience (minimum three years in a network support capacity).
• At least five years of experience supporting enterprise-level, remote call centers or similar environments.
• Minimum three years of hands-on IP networking experience in customer-facing or service provider environments.
• Strong knowledge of LAN/WAN, routing, switching, VLANs, enterprise wireless, TCP/IP, OSI model, and firewalls/UTM.
• Proficiency with at least three of the following: Ruckus Wireless, Aruba Wireless, Meraki Wireless, HP/Aruba Network, Catalyst, Nomadix, Fortinet, Watchguard; Linux/Unix administration is a plus.
• Excellent customer service orientation, problem-solving, communication, and interpersonal skills.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced, high-volume environment.
• Authorized to work in the United States without sponsorship.

• Competitive salary and comprehensive benefits package based on eligibility.
• Medical, prescription, dental, orthodontics, and vision plans with HSA and flexible spending options.
• 100% company-paid premiums for short-term disability and life/AD&D insurance.
• Supplemental insurance options.
• 401(k) profit-sharing retirement plan.
• Flexible paid time off and paid holidays.
• Supportive, diverse, and inclusive work culture with hybrid work flexibility.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps, such as interviews or additional assessments, are then handled by their internal hiring team.

Thank you for your interest!

#LI-CL1