Client Communications Manager
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
U.S. Bank is looking for a Client Communications Manager to develop, coordinate, and implement non-promotional communication strategies that support the business line's objectives. The ideal candidate should be able to lead and manage projects with minimal guidance, and create communication strategies that are clear, customer-focused, and aligned with the brand.
Basic Qualifications
Bachelor's degree, or equivalent work experience
Six or more years of related experience in marketing and marketing strategy with proven ability to deliver results
Primary Responsibilities
Support the communication objectives for designated business line.
Create multi-channel communication strategies to convey important information to existing bank clients, aiming to maximize retention and engagement.
Develop and write content for external communications, including email, direct mail, and in-experience messaging, ensuring alignment with the brand.
Ensure the consistent and successful execution of customer-focused communication initiatives that align with the brand.
Evaluate and measure results to optimize projects and return on investment (ROI).
Lead cross-functional teams to ensure strategy and content are clear, branded, and compliant.
Utilize various tools and resources, including AI technologies, to enhance communication strategies and improve efficiency
Collaborate with internal partners to ensure that all communication programs are in accordance with all laws, regulations and bank policies.
Complete projects on time and on budget, as outlined in project plans.
Provide communication resources, expertise and guidance for business line leaders.
Communicate effectively with senior management.
Stay aware of changing market dynamics and collaborate with partners to test and learn new ways to engage and communicate with customers and prospects.
Preferred Skills/Experience
Bachelor’s degree in Marketing/Communications or related field is preferred; MBA is a plus.
6+ years of experience in marketing and/or communications with a proven ability to deliver results.
Excellent written and oral communication skills, including presentation skills.
Experience developing direct client communications within various communication channels such as email, postal mail, social media, website, etc.
Critical thinker who can problem solve and collaborate to identify opportunities and priorities.
Ability to thrive in a complex, fast-paced environment, adapting to the changing market dynamics. Demonstrates agility in thinking and delivery.
Strong organizational, interpersonal, and team-building skills
Ability to interact and effectively communicate with U.S. Bank leadership.
Proven ability to manage multiple projects and assignments, ensuring they are delivered on target, on time, and on budget.
Proficient in software and programs necessary for this position.
Tag: INDMO
*This role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
Average salary estimate
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U.S. Bancorp, with approximately 70,000 employees and $601 billion in assets as of September 30, 2022, is the parent company of U.S. Bank National Association. The Minneapolis-based company serves millions of customers locally, nationally and glob...
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