Senior Analyst - Marketing, Campaign Solutions and Execution Management - job 2 of 11

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path.

Where are these roles located within American Express?

The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Enterprise Digital & Data Solutions (EDDS). It is American Express’ marketing services centre of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions.

This role sits within Enterprise MarOps Solutions within ECMX.  The EMS organization is a global team responsible for consultation and execution of US and international marketing campaigns including channel set-up and deployment.  Additionally, this organization leads creative review & approval processes for all US marketing content & creative.  This team conducts process solution design & optimization, providing inputs into MarTech transformation. 

The Campaign Solutions and Execution Management Team provides critical project management for E2E marketing campaigns with thoughtful strategy and detailed planning.  Members of this team are responsible for leading dedicated cross-functional teams of campaign execution experts to drive efficient and timely campaign execution for new products and partnerships or high risk/high visibility marketing initiatives.

The Analyst/Sr. Analyst on this team will be responsible for providing project management support to the team leader. He/she will learn how a marketing campaign goes from being an idea to being live in market.  This role will have the opportunity to work with key stakeholders including Product, Product Development, Marketing, Brand, General Counsel’s Office, and a variety of teams within ECMX (e.g. Compliance Review, US Web Solutions, and more).

Key Responsibilities:

•  Provide comprehensive marketing campaign support to Marketing partners across US Marketing Partners in support of American Express’ strategic priorities.
• Activities include: Project Management support including, Tracking Issue Logs, Project Timelines, Meeting Preparation, Meeting Minutes/Recaps and more  
• Collaborate with key stakeholders including Marketing, Product, Technologies, GCO/Legal, Compliance and Operational Excellence to align on campaign objectives, feasibility and overall risk - ensuring we can deliver on the promise to our customers.
• Build AXP Marketing Operations expertise - understand the possibilities/nuances of AXP MarTech products, processes & capabilities available to our marketing partners.
• Provide outstanding customer service to marketing colleagues across the enterprise.
• Help Identify and prioritize opportunities for improvement to campaign execution processes based on issue logs, reoccurring issues, etc.
• Lead Best Practice sharing across enterprise stakeholders for various Marketing & Comms related functional/process elements based on project learnings 
• Support change management planning, training and communication activities (updates to onboarding materials, etc.)
• Support MarOps reporting/capacity management 
• Problem solving and troubleshooting skills with the ability to exercise mature judgment

 Minimum Qualifications

• Passion for/interest in Marketing Operations (MarOps) and/or Project Management & Delivery.
• Energetic self-starter with excellent attention to detail, strong process/project management and organizational skills with the ability to think end-to-end.
• Excellent verbal and written communication skills, with ability to translate and explain technical concepts in a simple, easy to understand way.
• Excellent relationship/partner management skills/experience with ability to interact, consult and influence up and down across multiple partners/stakeholders.
• Strong problem-solving skills and willingness to get into the details to identify solutions.
• Ability to operate independently and collaborate effectively with colleagues, in a dynamic, fast paced, global environment.
• Experience working in a deadline driven production-oriented environment.

Preferred Qualifications

• Experience/familiarity with workflow management tools/platforms (e.g., Salesforce) a plus.
• Proficiency with Microsoft Office, Slack.

Job Location: New York – Hybrid 

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.