Sales Engineer

Who we are...

At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about.

We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure.

Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’.

We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team.

Click here if you would like to find out more about Trustonic's culture code.

If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you!

A bit about the team and what you'll deliver...

We are looking for a Sales Engineer to join our expanding Solution Delivery team in North America. Reporting to the VP, Global Solutions Delivery, you will play a pivotal role in supporting Regional Sales Leadership by leveraging your technical expertise and consultative approach to lead complex solution architecture discussions with C-level and technical stakeholders. You’ll drive technical pre-sales activities across North America, transforming opportunities into revenue through expert consultation, solution design, and in-depth knowledge of device locking technologies. Your responsibilities will include qualifying customer requirements, delivering tailored product demonstrations, and creating detailed technical proposals aligned with business objectives. Acting as the key technical liaison between Sales, Engineering, and Product teams, you will ensure accurate solution scoping and smooth transition of closed deals into successful implementations.

As the Sales Engineer, your areas of responsibility will include:

Pre-Sales Technical Engagement

• Daily support to the Regional Sales Leader by delivering technical expertise and product demonstrations customized to the prospect requirements and use cases.
• Maintain deep understanding of the competitive landscape and effectively position our solutions against alternative technologies and vendors.
• Provide ongoing technical guidance to the sales team throughout the sales cycle, including objection handling, technical Q&A, and solution clarification.
• Develop comprehensive customer profiles through technical discovery sessions to understand their technical/functional/security requirements mapping with their business objectives.
• Create detailed technical proposals, including solution architecture diagrams, implementation timelines, integration requirements, and risk assessments.
• Provide best practices, advice and guidance regarding the implementation, deployment support and operation of the Trustonic solution.
• Collaborate with the Product and Professional Services teams to scope out the Delivery work and possible Proof of Concept initiatives.
• Represent the company at industry conferences, technical forums, and customer events.

In-Life Customer Engagement:

• Be familiar with customer roadmap and highlight possible risks and opportunities to the Sales and Product teams.
• Inform customer of new features and functionality and identify their value to them.
• Serve as primary technical point of contact for customers, managing relationships with key stakeholders.
• Proactively identify opportunities to optimize deployed solutions, recommending configuration changes, feature adoptions, and platform upgrades.
• Represent customer technical requirements and feedback to Product Management and Engineering teams, influencing product roadmap and feature development.
• Take responsibility for the resolution or provision of satisfactory answers to reported problems. Collaborate with the Support team and coordinate escalations as needed.
• Learn about customers successes and challenges and share customer feedback within Trustonic.

Who you are...

As a Sales Engineer you are/have:

• Customer centricity – empathy
• A high degree of natural ability to be organized and organize others
• Strong ability to multitask and thrive in a timeline-driven environment
• Curious - inquisitive and proactive mindset. Continuous learner who stays current with emerging technologies and industry trends
• Time management - strong ability to prioritize multiple opportunities and manage complex project timelines effectively
• Capability to look at the big picture and quickly identify levers and challenges
• Tenacious with a problem-solving approach
• Able to thrive in a dynamic, constantly evolving, small team environment
• Prepared to invest whatever effort is required to get the job done
• Good creative intelligence
• Organized, rigorous, autonomous

What makes you, you...

As a Sales Engineer you will have the following knowledge, skills and experience:

Skills

• Able to create end-to-end designs that span multiple domains and technologies
• Ability to work with international partners, vendors and team members based at different locations
• Ability to problem-solve any challenge with creativity, organization and patience
• Proficiency in API integrations, webhook configurations, and cloud-based platform architectures
• Strong Interpersonal communication skills with expertise in distilling complicated topics to a broader internal and external audience
• Strong Influencing skills and negotiation/mediation skills
• Ability to motivate and drive focus for internal/external people not under direct reporting

Desirable skills: 

• use of Zendesk is beneficial
• Use of Aha for requirement gathering and sharing,
• Experience with technical documentation tools (Confluence, Notion, etc.)
• use of first party locking solutions is an advantage (Samsung Knox Guard, Google DLC, Transsion Paytrigger)

Experience

• Extensive experience in the field of working with secure systems
• Technical experience in a SaaS-based company
• Domain expertise or experience of working with the telecom industry
• Solid background in OEM operations with a strong understanding of Android systems and UI/UX principles
• Knowledge and experience in device locking technologies for financing/subsidy and regulatory considerations
• Proven experience in solution design and technical consulting for enterprise customers

• undergraduate degree or equivalent level of skill, experience and knowledge in Computer Science and Information & Technology

#LI-Remote

Trustonic is an equal opportunity employer.  We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.