Implementation Manager

At Trunk Tools, we’re the leading AI company revolutionizing construction—the second-largest industry on earth. We recently raised a $40M Series B led by Insight Partners, bringing our total funding to $70M from top-tier investors including Redpoint and Innovation Endeavors. This new round is fueling our next phase of growth as we scale AI agents across the jobsite.

Our mission is to build the future of construction through intelligent automation. Despite being a $13+ trillion industry, construction still runs largely on analog processes—we’re changing that by embedding AI directly into field operations.

Founded by builders and technologists (Stanford, MIT), our team has delivered software used by over 140,000 field professionals, impacting millions of users and contributing to $10B+ in built projects. Many of us come from the field ourselves, giving us a deep understanding of the industry’s unique challenges.

After years of building the “brain” of construction, we’re now launching production-ready AI agents—starting with intelligent document processing and Q&A, and rapidly expanding into core operational workflows. Our team has doubled in the past year, and with 65+ employees (25+ engineers), we’re scaling fast and entering a period of hypergrowth—this is a rare opportunity to join at an inflection point.

Implementation Managers work with all of our customers, including our largest, most complex customer implementations. They work closely with Product in the design and implementation of Trunk Tool’s products, which improve productivity for the deskless workforce across their organization. Implementation Managers oversee the entirety of the project including identifying project resources, tracking progress against success metrics, managing delivery risks, and keeping stakeholders informed. As an Implementation Manager you are responsible for project success and will drive the high-level strategy that enables our customers to have a smooth transition to Trunk Tools’ products.

Implementation Managers are customer-centric, master influencers, and technologically fluent. They know how to get the right people and resources in the room to deliver. In addition to impacting customers through project oversight, we are looking for a strategic thinker who is interested in improving processes and pursuing initiatives to help our team continually grow and provide the best services to customers. This position reports directly to the Manager, Implementation.

What You'll Be Doing

• Manage a smaller portfolio of projects or support senior managers on complex initiatives, assisting in tracking deliverables and identifying risks early.

• Support project escalation processes by gathering context and facilitating communication to relevant stakeholders.

• Coordinate across internal teams and clients to ensure consistent alignment and clarity on deliverables.

• Assist in maintaining and updating project timelines to ensure tasks are completed on schedule.

• Partner closely with Sales, Product, and Ops teams to deliver a smooth customer onboarding experience.

• Execute established implementation and delivery processes and contribute suggestions for minor improvements or refinements.

• Collaborate on the development and maintenance of internal and client-facing documentation, especially around product usage and known limitations.

• Communicate customer feedback to Sales and Product for improved onboarding and training processes.

• Help maintain key implementation metrics by ensuring data is consistently entered and reported accurately.

• Participate in post go-live activities such as check-ins and usage analysis in collaboration with senior team members.

• Support outreach and engagement initiatives including webinars and virtual events, with guidance from the team.

• Collaborate with senior Implementation Managers and leadership on standardizing processes and capturing Voice of the Customer insights.

Qualifications

• 2–4 years of experience in implementation, project management, or customer-facing delivery roles.

• Familiarity with managing customer projects and/or working within cross-functional implementation teams.

• Strong interpersonal skills and the ability to communicate effectively with both technical and non-technical audiences.

• Comfortable communicating with managers and power users, with support when engaging executive stakeholders.

• A collaborative team member who thrives in environments with clearly defined goals and processes.

• Able to take initiative and prioritize tasks with moderate supervision.

• Demonstrates a proactive mindset and willingness to learn and grow through hands-on experience.

• Shares the company’s values of empathy, continuous improvement, and innovation in technology for the built world.

• Interest in construction, real estate, or adjacent industries is a plus.

• Must reside in a US time zone (continental US only).
  

What we offer 😎

🎖️ A close-knit and collaborative early-stage startup environment where every voice is heard and every opinion matters

💰 Competitive salary and stock option equity packages

🏥 3 Medical Plans to choose from including 100% covered option. Plus Dental and Vision Insurance!

🤓 Learning & Growth stipend

🏠 Flexible long-term work options (remote and hybrid)

🥨 Free lunch provided in the office in NYC - you’ll never go hungry with us!

🛫 Unlimited PTO; We truly believe in work-life balance and that hard work should be balanced with time for rest and rejuvenation

🏝 IRL / In-Person retreats throughout the year

Please note: All official communication from Trunk Tools will come from an email address ending in @trunk.tools. If you receive outreach from any other domain, please disregard it or report it to us.

At Trunk Tools, we’re working hard to build a more productive and safer environment within the construction industry, and we strive to live by these same values here at Trunk Tools HQ. As an equal-opportunity employer, we are committed to building an inclusive environment where you can be you. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, or any other legally protected class. 

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