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Job Description:

The Customer Solutions & Experience Product Manager II is a senior role on the Commercial Card Product Management Team at Truist.  We are seeking an experienced and strategic B2B Customer Solutions & Experience product manager to lead the development and growth of our Commercial Card programs, both physical and virtual. Ideal candidate will have a strong understanding of B2B payments, extensive knowledge and working experience with TSYS platforms and ancillary platforms such as alerts.  Understanding the end to end lifecycle from when a card is ordered, received, authenticated, activated and tokenized. Deep understanding of transaction authorizations and clearing, including supporting file transmission services.  You will be responsible for defining the product road map collaborating across internal teams and driving the success of the initiatives from concept to execution. Key responsibilities include:

• Driving the product strategy, aligning with business goals and customer needs
• Managing fintech/vendor partnerships to help scale solutions
• Conduct market research competitive analysis and gather feedback from customers to make product decisions and identify opportunities for innovation
• Collaborate with engineering, sales, marketing, operations, and customer support teams to ensure a successful product development and launch 
• Manage the entire product life cycle from ideation to planning pricing positioning and performance metrics
• Manage product risk in close coordination with Compliance and Risk partners
• Ensure product documentation is aligned to the card framework and internal procedures
• Analysis of core drivers which include sales pipeline and revenue
• Monitor product KPIs and use data-driven insights to enhance user experience and optimize payment performance

Required Qualifications: 

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• The successful candidate must be both a leader and a team player, working with product team members, product sales and relationship management, and functional teams, like commercial operations and information technology 
• Deep understanding of TSYS, cardholder onboarding journey/experience, file transmissions and enabling/enhancing solutions for organizations to manage commercial cards
• 10+ years of experience in Commercial Card Payments, preferably in fintech or financial services 
• Strong analytical, problem solving, and decision-making skills
• Excellent communication and stakeholder management abilities
• Prior experience with commercial card programs
• Role will have regular interaction with other Truist teams and customers, so some travel should be expected 
• Must be able to work independently and in multi-dimensional teams equally effectively, be creative, and be a critical thinker 
• Role requires a demonstrated self-starter that works well independently and creates own path to influence high-level metrics like revenue growth, sales growth and product profitability 
• Bachelor's Degree

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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