Customer Billing & Orders Lead
Company Description
Trove Brands is a privately-held house of brands including BlenderBottle®, Owala®, EcoBrite™, and Whiskware®. Our patented and best-selling products are designed to simplify and improve everyday life with leading-edge innovation, incomparable quality, and aspirational style.
A career at Trove Brands is not about punching the clock. It’s about embracing exciting and fast-paced opportunities that sharpen your skills, drive innovation, and play an integral role in growing our global reach. Your work will not only impact the company, it will impact the lives of millions of people around the world. When you step up to a career at Trove, you step up to cutting-edge excellence. You sign up for bold action and invigorating synergy. You agree to face—and break through—new challenges every single day.
Job Description
The Customer Billing & Orders Lead plays a vital role in ensuring accurate and efficient processing of customer orders and invoices while maintaining alignment with accounting best practices. This role is responsible for customer invoicing, accounts receivable reconciliation, and order accuracy audits to facilitate timely collections and financial reporting. The coordinator will collaborate cross-functionally with Logistics, Transportation, Fulfillment, Inventory, Forecasting, Customer Service, Sales, and Finance teams to ensure smooth order fulfillment and cash application processes.
- Oversee and guide the customer invoicing process via EDI, to ensure the accuracy and timely transmission of financial data across the team.
- Supervise daily order management workflows, setting priorities and allocating resources to meet customer deadlines.
- Review and continuously improve the team's audit and analysis of order data to proactively identify and resolve errors before invoicing.
- Lead out on the reconciliation of customer portals with A/R aging reports; ensure proper validation of payments, deductions, and outstanding balances.
- Monitor and report on outstanding A/R balances to support collections’ efforts.
- Serve as the escalation point for invoicing disputes; lead root cause analysis and champion cross-functional initiatives to streamline and improve invoicing processes.
- Assist in overseeing customer sample and eCommerce order processing support, ensuring timely execution and alignment with service standards.
- Train, mentor, and support team members to ensure high performance and adherence to best practices in billing and order management.
Qualifications
We seek team members who are adept at contributing their personal expertise to a collaborative work environment. For this role, we’re looking for someone with the following skills and experience:
- Bachelor’s degree in Accounting, Finance, or a related field OR 2-3 years of experience in customer invoicing, accounts receivable, or EDI
- Experience with A/R reconciliation, invoicing discrepancies, and deduction resolution
- Strong attention to detail and ability to analyze financial transactions for accuracy.
- Excellent organization, adaptability, and problem-solving skills
- Exceptional communication skills – written and verbal
- Proficiency in Excel and ERP systems (Acumatica experience a plus)
- Minimum of a 1-year commitment
- Team leader or supervisor experience preferred
Additional Information
Our culture is passionate, entrepreneurial, and energetic. We value innovation through collaboration. And while we work smart and hard, we also connect and celebrate with equal gusto. We host team-building activities, athletic events, and seasonal celebrations to foster community and reward accomplishments. Bottom line? You’ll love it here.
Among the many benefits our team members enjoy are:
- Comprehensive medical, dental, and vision care
- 401k package with employer matching
- Paid Time Off
- Maternity/Paternity leave
- Full indoor basketball/volleyball court
- Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.)
- Yoga studio
- Meditation/Nap room
- And much more!
Trove Brands is an equal opportunity employer.
Phone calls regarding this position are not accepted.
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We are no ordinary company. We believe in innovation, quality, and excellence. We challenge the status quo. We deliver solutions. Driven by passion, and customer focus, we design and manufacture high-quality products that simplify and improve ever...
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