Senior Director of Product Design, POS
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
We are seeking a Senior Director of Product Design with a deep passion for crafting exceptional user experiences and managing teams to shape our Point of Sale (POS) experiences and manage/lead the amazing team of Designers and Researchers working on them. In this role, you will play a pivotal role in leading design, strategy, and vision across the organization; you’ll help restaurants manage their front of house and back of house experiences. Your UI/UX work will span across first party devices like handhelds, terminals, kiosks, kitchen display systems, and web. You will direct a team of Designers to do their best work as well as do some design work yourself. You will craft brand new experiences as well as iterate and grow POS experiences that are the core of the company. You will use AI to enhance the work that you and your team do as well as create incredible experiences that meet our customer needs. You will collaborate closely with cross-functional teams to deliver innovative, accessible, and engaging solutions that meet user needs and drive business growth.
The ideal candidate knows how to balance high craft and speed, is a passionate advocate for customer-centered design, is not afraid to dig into the metrics, is a skilled mentor who fosters a culture of creativity and experimentation. You'll work cross-functionally with product, engineering, and analytics to define overall organization strategy and inspire the team.
About this roll* (responsibilities):
- Strategic Leadership: Develop and drive the overall product design vision for the POS organization, aligning it with business goals and user needs.
- Team Development: Build, mentor, and inspire a high-performing design team, fostering a culture of creativity, design excellence, and impact.
- Design Excellence: Coach team members to continually improve their craft and deliver an exceptional experience.
- Customer Insights: Leverage qualitative and quantitative research to inform design decisions and continuously improve product experiences.
- Metrics-Driven: Use design to drive critical business metrics and KPIs.
Do you have the right ingredients*? (requirements):
- A proactive, outcome-oriented design leader with 10+ years experience partnering with product, engineering, and marketing to understand users, translating that understanding into strategy that drives customer and business outcomes.
- AI is a core part of how you work and in the experiences you create for your customers
- You see around corners, responding to the present and seeing the future to lead the team to create intuitive experiences across responsive web and native mobile platforms.
- You possess an enduring sense of curiosity with a desire to continuously learn and evolve
- You regularly conduct design reviews to obtain feedback, iterating on the designs to improve results
- You have a growth mindset - you see challenges as opportunities, believe feedback is a gift and can speak confidently to the why.
AI at Toast
At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
#LI-REMOTE
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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