Customer Support Engineer (EEP25412)
Job # EEP25412
Job Title Customer Support Engineer
Office Location Brookshire, TX
Business Function/Department Power Electronic Systems / Quality & EHS
Sales Territory, if applicable
General Role Description
Provide warranty engineering, including technical and parts support, for the Technical Services team
Role Accountabilities
- Evaluate and process warranty requests, replacements, and claims, expediting as necessary
- Provide technical support and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues
- Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices
- Track monthly warranty costs for assigned business unit and report to manager
- Prepare and issue Service Advices for trouble shooting to clients and field engineers
- Maintain current safety qualifications and comply with company and client safety requirements
- Resolve supplier product failures in a timely and cost- effective manner
- Respond to client issues outside of standard business hours when necessary
- Investigate suggested field changes, report problems, and recommend solutions to the parent company
General Employee Accountabilities
- Bring full effort to bear on tasks assigned by manager
- Give manager best advice
- Give earliest notice when work cannot be delivered as specified
- Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
- Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
- Comply with all Company policies, practices, and procedures and all regulations and laws
- Recommend viable improvements proactively
- Ensure effective utilization of business tools and processes
Minimum Qualifications
- Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience
- 3 years’ experience in field engineering, customer support, development, or testing of photovoltaic inverters in field or laboratory environments
- Demonstrated knowledge of power conversion and distribution transformers
- Demonstrated presentation skills
- Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
- Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
- Demonstrated continuous improvement in areas of responsibility
- Proficiency in MS Word, Excel, PowerPoint, Access, Outlook
- Availability to travel, domestically and internationally, up to 15%, sometimes with limited notice
Preferred Qualifications
- Master of science in electrical, mechanical, or related engineering field
- Proficiency in Japanese and English languages, both oral and written
- Working knowledge of ISO 9001:2015 quality management standards
- Demonstrated experience in photovoltaic inverter power generation
Link to TMEIC Corporation Americas website: https://www.tmeic.com/. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.
EEO/AA/M/F/Vet/Disability Employer
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Headquartered in Tokyo, Japan, Toshiba Mitsubishi-Electric Industrial Systems Corporation (TMEIC) specializes in industrial electric and automation systems for industrial plants. The company develops and produces power electronics apparatus, elect...
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