Client service representative
Veterinary Receptionist/Client Service Representative F/T - Work/Life Balance Schedule
No Sundays, No late nights.
VCA Centennial Valley Animal Hospital is looking for a Full-Time Veterinary Client Service Representative with a cohesive team.
VCA Centennial Valley is an AAHA-accredited, 4-doctor small animal practice in Louisville, Colorado. W practice gentle, kind animal handling.
Feline, Canine, Rabbits, Avian, Exotics and Reptiles Patient Base
We are a connected, team orientated group who enjoys working with each other and having fun! (We even have a free snack drawer and coffee for our associates!)
Ideal candidates should possess:
Positive Attitude and Teamwork Skills
Customer Service Skills
Phone Skills
Multi-tasking Skills
Attention to Detail
At VCA Centennial Valley Animal Hospital, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of our hospital, our Client Service Representatives set the tone for every client experience and help maintain trust and confidence in our care.
Your responsibilities include:
Greeting clients and their pets with warmth and professionalism
Answering phones, scheduling, confirming, and future-booking appointments
Calling clients for follow-ups and reaching out to prospective clients
Presenting and processing payments and explaining service fees
Recommending products, services, and wellness plans
Signing up clients for the MyVCA app and online pharmacy
Educating clients on general pet care topics (heartworm prevention, flea/tick control, etc.)
Maintaining accurate medical records and ensuring the hospital is clean and welcoming
Providing care for hospital pets as needed
Our CSRs are the first and last impression our clients and patients have — and we take great pride in that responsibility!
We offer competitive compensation and great benefits
Innovative associate health and wellbeing department (Headspace app subscriptions, Vault financial wellness tool, and access to additional
mental health resources)
Medical/Vision/Dental
Paid Vacation Time
Sick Time
Holiday Pay
401k
401k Matching
Scrubs Provided
Generous personal pet care discounts
Free CE
Advancement Opportunities
Work/Life Balance Schedule
No Sundays, No Late Nights
Hourly wages range $17-$19.50
At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.Average salary estimate
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A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people, and our communities. From primary care t...
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