Aladdin Client Experience, Product Expert

About this role

Aladdin Client Experience – Product Expert

 

Required Experience:

5+ years of experience in financial services, with a focus in one of the following product areas:

• Performance attribution
• Portfolio Modeling, Analysis, and Reporting
• Credit and Market Data
• Cloud-Based Data Warehouse
• Vendor Reference Data
• Trading support, including FIX workflows
• Investment Compliance
• Post Trade Operations

Purpose and Scope:

The Product Expert team is seeking to hire a technical, experienced support expert to accelerate the user experience and support model of a fast-growing business. The person will be a member of the Product Expert team within Aladdin Client Experience, focusing on one of the product areas listed above, and partnering closely with the broader business to solve complex technical inquiries and partner with other product teams to help shape product development. Additionally, the Product Experts will work closely with our Aladdin development teams to drive and improve platform supportability and stability by partnering on strategic tooling initiatives.

 

Key Responsibilities:

• Engage with Aladdin users on product-specific workflows, product, process and service
• Drive support initiatives by engaging regularly with development teams
• Own complex Aladdin user inquiry demonstrating technical knowledge to determine root cause and steps to resolve
• Act as key liaison between the Aladdin Client Experience, Aladdin Client Engagement, Implementations, Product Marketing, Engineering, and the wider BlackRock business
• Work with key stakeholders across the Aladdin business to deliver against product specific, high impact projects
• Analyze client inquiry trends using data and user feedback and implement solutions to improve
• Identify function gaps and areas of strategic improvement from a product perspective
• Formulate and implement strategic objectives to improve Aladdin user experience through process and technology enhancements
• Work closely with other business units to prepare Client Success Specialists for product changes and releases
• Develop skills to become technically proficient in all workflows within the product team
• Develop internal talent by providing learning/training opportunities, career development and 1:1 mentoring
• Partner with Engineering & SRE on Proactive Monitoring & Telemetry as Product SME to avoid and resolve critical incidents quickly and avoid disruption of service
• Act as Product SMEs and Solution Architects by partnering with key users and high priority clients and consult their client teams to address complex compliance challenges and gain deeper workflow & product knowledge

 

Desired Qualifications

• In-depth technical understanding of data technologies, databases, data warehousing, and data analytics tools
• 5+ years in a client or vendor facing support role
• Strong presentation skills and ability to tailor approach to stakeholders across corporate levels and business verticals
• Outstanding communication and interpersonal skills
• Ability to work in a fast-paced environment with high self-assurance, positive demeanor and drive
• Experience working within a global team and tailoring your approach to different cultural norms
• Experience in the creation of automation tools and support tooling preferred but not required
• Linux/Unix knowledge is preferred but not required
• Experience with Python, Java, REACT, or any other relevant coding languages preferred but not required


For New York, NY Only the salary range for this position is USD$110,000.00 - USD$145,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.


Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.

 

BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with our privacy policy.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.