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Job Description

Be a part of a world-class academic healthcare system at UChicago Medicine as a Training and Quality Consultant at Burr Ridge Access Center!

In this role, the Training and Quality Consultant will serve as a facilitator for departmental and/or organizational training, assisting in the assessment, development and delivery of associated training materials and curriculum. As a Training and Quality Consultant you will facilitate training & quality programs, performing assorted administrative or operational functions such as assisting in the research and development of multi-media training materials for individual, departmental, and organizational-wide presentation and maintaining the training calendar and database. Works with intermittent supervision and review; work problems involving departures from standard policies, interpretations, or procedures will be presented to the Management for review and direction on resolution. 

Essential Job Functions:  

• Possesses a broad spectrum of knowledge encompassing multiple workflows and procedures across various specialties and departments.
• Delivers new hire training in scheduling, registration, epic, revenue cycles, including the use of telephony platform, CRM, webchat, and other applications
• Designs and maintains training materials, including knowledge articles, guides, presentations, and exercises
• Develop tutorials that guide end-users through the usage of diverse applications, simplifying complex tasks Generate high-quality documentation tailored to different user groups, ensuring information is clear and effective
• Conduct reviews and updates of existing documentation to ensure accuracy and consistency, and make revisions as needed. Continually enhancing training materials, methodologies, and content, keeping them aligned with evolving industry standards and technological advancements
• Develops and refines departmental quality monitoring standards and guidelines, ensuring continuous improvement and alignment with industry best practices
• Conducts audits and identifies themes and trends in the root cause of errors to facilitate proactive problem-solving and process improvement efforts
• Document operational improvement opportunities and learner questions during training. Follow up with leaders to summarize training content and skill levels demonstrated
• Assists in project leadership, contributing to scoping, planning, execution, and closure phases, ensuring adherence to project timelines and deliverables
• Acts as a coach and mentor, providing guidance and support to team members, while actively participating in the training of Level 1 personnel to enhance their skills and capabilities.

Required Qualifications:

• Bachelor’s Degree in Adult Education, Educational Methods, Communications, Healthcare Administration or related field or 5+ years of related experience in progressive roles
• Three (3) years’ training, teaching, or business coaching experience
• Three (3) years’ experience working with EPIC Cadence in a practice or Access Center environment

Preferred Qualifications:

• Two (2) years’ revenue cycle experience
• EPIC certification or EPIC credentialed trainer
• Experience with Automated Call Distribution systems (Cisco preferred)

Positions Details:

• Job Type/FTE: Full Time (1.0 FTE)
• Shift: Days – 8:00am-4:30pm
• Unit/Department: Burr Ridge Access Center
• CBA Code: Non - Union
• Work Location: Hybrid-Travel expected to all clinic locations throughout Ambulatory

Why Join Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.

UChicago Medicine is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Must comply with UChicago Medicine’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits.  The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.