Patient Scheduler, Radiology Department

Job Description

Join UChicago Medicine, as a Scheduler in our Radiology Patient Access Department.

Under general direction, assists in maintaining continuity in the day-to-day operations by coordinating exam schedules per departmental guidelines. Provides a single point of service for patient registration, insurance verification/pre-certification, and scheduling. Assists in the maintenance of patient databases and maintains statistics and indicators.

Essential Job Functions:

• Assists in maintaining continuity in the day-to-day operations through coordination of exam schedules per departmental guidelines
• Provides a single point of service for patient registration, insurance verification/pre-certification, and scheduling
• Answers and directs internal and external phone calls, schedules appointments, obtains authorization from managed care companies to cover outpatient services
• Works with UCMC managed care office to identify and interpret contracts governing patient care.
• Performs all outpatient registration functions, including interviewing patients by telephone or in person to collect demographic, guarantor, insurance and financial data required for billing
• Communicates preparation instructions, assists department managers in prioritizing exam requests, and triages urgent requests to appropriate departmental leadership to expedite service
• Manages appointment schedules to fill any available vacant appointment time
• Reschedules and follow-up with patients who missed scheduled appointments, and confirms patient appointments
• Communicates with outside institutions to ensure the proper transfer of appropriate reports
• Responsible for managing exam results and mailing same to patients
• Handles confidential information consistent with Federal HIPAA legislation, and all other applicable federal, state, local, and institutional regulations with regard to confidentiality

Required Qualifications:

• High School Diploma or equivalent and medical terminology certification
• Two or more years of experience in office environment
• Experience working with computer and various software programs
• Knowledge of scheduling templates, insurance verification, and third party collection procedures
• Knowledge of hospital billing and collection processes

Preferred Qualifications:

• Previous healthcare experience
• Ability to solve problems independently, performs multiple tasks simultaneously, exercise good judgment, and work effectively in a team environment
• Excellent customer service and interpersonal skills requiring tact, discretion, and maintaining patient confidentiality
• Excellent verbal and written communication
• Ability to attend mandatory training classes offered by the Medical Center after hours or on weekends, with advance notice

Position Details:

• Job Type/FTE: Full-time
• Shift: 9:30am-6pm 
• Unit/Department: Radiology Patient Access
• CBA Code: 743 Clerical - Grade 11

Why Join Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.

UChicago Medicine is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Must comply with UChicago Medicine’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.