Seasonal Public Programs Coordinator

Who We Are:

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is the Massachusetts' premier conservation and preservation organization. The Trustees’ preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. We encourage you to learn more about The Trustees on our website, www.thetrustees.org.

Posting Information:

Salary/Hourly Rate: $21 

Hours per week: 30-40 hours per week 

Job Classification: Limited-term 

Job Type: Onsite 

Location: Stockbridge, MA 

Duration: Late August 2025 – January 2026 

What You’ll Do:

Your Impact: 

As a Public Programs Coordinator for the Western Hills and Berkshires properties, you will create and manage engagement activities that align with the Trustees’ mission to preserve special places for everyone, forever. You will collaborate with teams to build connections between communities and Trustees properties, fostering a sense of belonging and connection.    

The Role: 

As Public Programs Coordinator, you will be a key contributor to public programming in the Western Hills and the Berkshires region, primarily focused around Naumkeag. You will be assisting with planning, marketing, and executing public programming at Naumkeag and other Berkshires sites. You will supervisor our seasonal Event Assistants and House Interpreters. You will work collaboratively across the organization, particularly with statewide engagement, visitor experience, and marketing colleagues.  

Specifically, you’ll: 

• Manage planning, marketing and execution of public programs at Naumkeag 

• Supervise a team of seasonal Event Stewards in the Fall/Winter seasons for our large scale seasonal events.  

• Assist with development and execution of marketing plans to drive engagement revenue.  

• Provide superb visitor experience and exemplary customer service and interface, including answering inquiries, problem solving, ticket refunds and more.   

• Serve and set a standard as a positive, enthusiastic resource for Western Hill/Berkshires colleagues and teammates and collaborate effectively with colleagues across the organization.    

• Maintain a polite, positive, upbeat attitude and model this behavior daily with colleagues, visitors and partners.   

• Partner with property stewardship and facilities staff to support on-site engagement operations.    

• Proficient at Trustees systems relevant to the role such as, Planful, Paylocity, Event Kiosk, Acme, Shopify.   

This is a limited-term, non-exempt position working 30 to 40 hours per week reporting directly to the Properties Director. 

What You’ll Need:

Skills and Experience: 

• 1-2 years of relevant work experience  

• At least 1 year of management experience 

• Flexibility to shift hours per season, must work weekends, some holidays, and evenings. Work hours follow Naumkeag operational hours, shifting from day shifts during the summer season and set up for our large scale events to working nights 5 days a week to be on site during run of show for Pumpkin Show and Winterlights events, Oct-Early Jan. 

• Strong communicator – written and oral presentation   

• Creative, highly organized and able to manage multiple projects at once 

• Excellent customer service skills  

• Collegial attitude and comfort working within an active, diverse, fun team 

• Ability to use ladder comfortably 

• Ability to stand/walk for 8 hours on uneven ground 

Eligibility Criteria: 

• Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment. 
• A valid driver’s license, as well as a satisfactory driving record as outlined in The Trustees’ driving policy. [if needed] 
• A satisfactory criminal background (CORI) check.

Don’t quite have all the skills and experience listed above? We still want to hear from you! Research shows that historically marginalized groups are less likely to apply if they do not meet every single requirement. We are committed to building a diverse team and encourage you to apply even if you are missing some of the skills and experience above.

Questions? Contact our People team at [email protected]

Your Benefits:

• Sick Time: 40 hours of paid sick time upfront. 

• Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions.   

• Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.  

Equal Opportunity and Diversity: 

The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, ethnicity, sex, gender, sexual preferences, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with varying abilities, women, and LGBTQ+ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.    

The Trustees’ commitment to advancing the organization’s vision for this work may be found here: Diversity, Belonging, Inclusion and Equity. 

 It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.  

We are committed to creating an inclusive and accessible work environment. To request reasonable accommodation during the application or interview process, please contact us at [email protected].