Clerical Assistant

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

A Centralized Case Opener in the Claims Legal Operations team is responsible for initiating legal matters in the Passport system based on referrals received through the ECOS platform. This role ensures timely and accurate case setup, compliance with documentation standards, and coordination with legal and claims staff. The ideal candidate will enjoy a high-volume, paperless environment that is both dynamic and rewarding.

Work Arrangements:

This role will have a 100% REMOTE work schedule, with the expectation of coming into an office as business needs arise.

Responsibilities:

• Perform daily clerical tasks following documented standard work procedures (e.g., case opening, data entry, document routing).
• Accurately process referrals and requests within defined service-level agreements (e.g., 24–48 hours depending on urgency).
• Maintain and update internal systems with case and workflow data.
• Communicate with internal stakeholders to resolve discrepancies or escalate issues.
• Participate in process confirmations and coaching sessions to ensure adherence to standard work expectations.
• Support continuous improvement by identifying inefficiencies or gaps in the process.
   

Qualifications:

• High school diploma or equivalent; associate degree preferred.
• 1–2 years of clerical or administrative experience in a structured environment.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office Suite and internal workflow systems.
• Ability to follow detailed instructions and standard operating procedures.
• Effective written and verbal communication skills.
• Experience working in a compliance-driven or regulated environment.
• Prefer familiarity with claims processing or legal case workflows

Internet Requirements:

• For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) 100MB download/10MB upload. Contact/Call center role using Genesys softphone and Citrix/ATO users. Users who participate in frequent Teams video conferences, as well as those who download/upload large file content throughout the workday.
• To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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