Sr. Customer Service Representative - job 1 of 4
Skills
- Effective communication with customers of varying expertise.
- Problem-solving and de-escalation skills.
- Experience with queue management systems.
- Knowledge of GIS, Accela Automation, Microsoft Word, Excel, and Outlook.
- Bilingual skills (English/Spanish) are valuable.
- Written and verbal communication skills.
Responsibilities
- Review, update, and issue registrations, licenses, and permits in accordance with applicable codes and ordinances.
- Assess applicable fees related to permits and registrations.
- Respond to customer inquiries and complaints promptly and efficiently.
- Explain codes, ordinances, policies, and procedures via various communication methods.
- Ensure responsiveness and effectiveness of assigned customer service programs.
Education
- High School Diploma or GED required.
Benefits
- 11 Paid Holidays
- Medical, Dental, Vision Insurance
- Paid Time Off
- Pension Plan
- Professional Development Opportunities
Average salary estimate
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