Senior CRM Marketing Manager (Remote)

About Us

Powered by one of the largest global newsrooms in sports media, The Athletic brings sports fans the most comprehensive stories about the teams, sports and athletes they love. The Athletic’s newsroom of 500+ full-time staff delivers in-depth coverage of hundreds of professional and college teams across more than 47 North American markets and all 20 football clubs in the English Premier League, as well as many Championship clubs.

About the Role 

The Athletic is seeking a Sr. CRM Marketing Manager to join our team. In this role, you’ll contribute to the strategy and execution of high-impact programs that engage readers with our journalism, drive action around key sports moments, and promote deeper use of our app and features. The ideal candidate is a customer-focused, results-driven marketer with a strong track record of using CRM to shape user behavior through thoughtful experimentation and optimization. 

• Lead CRM strategy and execution for key sports moments and product initiatives, partnering cross-functionally to plan and deliver campaigns across email, newsletters, and in-app surfaces. 
• Work closely with editorial to plan around major sports moments, staying attuned to the global sports calendar to identify high-impact opportunities to drive feature adoption, content engagement, and habit formation.
• Partner with product marketing to support feature launches and ongoing education efforts, identifying key moments in the user lifecycle to drive awareness, engagement, and adoption. 
• Drive continuous improvement of business and channel-specific KPIs, maintaining a clear optimization plan and documenting best practices.
• Identify opportunities to integrate product launches and sports moments into lifecycle programs through automation, personalization, segmentation, and testing roadmaps (A/B, multivariate), while developing benchmarks and sharing regular performance insights.
• Communicate proactively and clearly with business leaders and stakeholders about strategy, execution, and performance tracking to plan. 
• Help drive excellence by being an expert and trusted advisor in the email and newsletter space, continuously staying on top of new advancements and trends in the industry to help drive innovation.
• Support execution of sponsored and partnership campaigns in newsletters and email, ensuring alignment with editorial and commercial requirements.
• Work alongside analytics team to build reporting dashboards, plan and analyze optimization tests and identify new user insights to leverage future campaigns.
• Drive data-driven projects with product, engineering, and analytics to strengthen CRM’s ability to target users through automated and triggered touch points.
• Collaborate with Analytics, Product, Marketing, Design, Data Science and Engineering on email strategy, execution and testing as well as new omni-channel technical integrations. 
• Assist in the The Athletic’s email service provider relationship, including ensuring our monthly SLAs are monitored and identifying new areas of opportunity.

• 7+ years experience planning, executing, and analyzing marketing automation campaigns, with a strong focus on email and newsletter marketing. 
• Superior project management and communication skills with the technical skills to translate stakeholder and business needs into actionable items.
• Proven experience leading an email/CRM management function.
• Extensive experience working with CRM platforms (Iterable, Braze, Sailthru, etc.).
• Demonstrated understanding of email marketing best practices and technical infrastructure, including deliverability, hygiene and IP health as well as compliance laws such as CAN-SPAM. 
• Strong analytical skills; able to create data-driven marketing strategies and campaigns across email and newsletter touchpoints. 
• Experience with A/B and multivariate testing, including post-campaign analysis.
• Proficient with drag-and-drop email builders and basic HTML troubleshooting.
• Interest in sports and media is a plus, but is not required .
• Bachelor’s degree or equivalent experience

The annual base salary range for this role is $110,000.00 - $130,000.00 USD. The total compensation offered for this position may vary based on factors such as education, experience, skills, and location. It may also include non-cash rewards and benefits. The base salary range is subject to change and may be modified in the future.

The Athletic offers unique perks and benefits to all full-time employees based on their country of residence. Our comprehensive US benefits package includes:

- Highly competitive, employer-contributed medical, dental, vision, basic life and disability insurance plans.

- Savings accounts for medical, wellness, and childcare expenses.

- 401k retirement savings plan and employer match.

- Paid time off including paid sick leave, 12 paid holidays, 15 days of accrued vacation to start, and up to 20 weeks of Paid Parental Leave.

For international candidates: Our global benefits packages offer similar benefits and perks, competitive to the local market.

The Athletic Media Company is an equal opportunity employer and enthusiastically encourages people from all backgrounds and experiences to apply. The Athletic will consider all applicants without regard to race, religion, color, national origin, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other protected characteristic under applicable law.

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Beware of fraudulent job recruiting schemes! Our recruiters use [email protected] exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software, to purchase equipment through us, or to provide sensitive personally identifiable information, such as bank accounts or social security numbers. If you have been contacted by someone claiming to be a recruiter with The Athletic but operating from a different email address about a job offer, please report it as potential job fraud to the law enforcement and to [email protected].