Implementation and Training Consultant

A market-leading developer of software products for the automotive repair industry; our R.O. Writer shop management system (https://www.rowriter.com)) is currently deployed in over 4,000 locations throughout the United States and Canada.

About the Role

Our Implementation and Training consultants are responsible for the successful on-boarding of new customers on the R.O. Writer platform as well as performing necessary upgrades to keep customers current on all new versions of the software. The implementation, upgrade and customization of most customer systems will be performed remotely. The role is integral in optimizing the performance of all automotive repair shops and will work closely with members of R.O. Writer to ensure key customer objectives are met.

Some of the Tasks

• Communicating with key customers to confirm resolution for pending requests
• Managing multiple implementation projects simultaneously
• Reviewing customer requirements and ensuring alignment with implementation of their new system(s)
• Creating, maintaining, and distributing of documentation relating to assigned project deliverables
• Customizing and configuring new customer systems to meet customer’s requirements
• Provide customer training on product features to help customers to ensure success

About you

• You've got a clear understanding of training and implementation processes
• You have a proven track record as an effective communicator with all levels of customer contacts
• You have experience working independently and managing workload while collaborating with other remote employees
• You have participated in the development and documentation of processes resulting in improved success of overall implementation
• Yo've got previous experience installing and configuring software
• Bonus points for experience in automotive shop management systems

Total Rewards

• We provide a fair and competitive salary
• Employees are enrolled in a comprehensive benefits package
• Vacation and floater days
• Employees have access to Profit Sharing through our bonus programs
• All employees have the opportunity to participate in the CSI Employee Stock Purchase Plan

What's important to us

 Make long term investments

In people, technology, and customers. What goes around comes around and when possible, we try to pay it forward.

 

Growth through learning

Learning is the key to success. We encourage employees to share their expertise and best practices with their peers. That way, we all grow together.

 Autonomy

Our staff operate independently in a decentralized structure. Whenever possible, we provide the independence required to drive growth and success.

 Trust comes first

We believe in full transparency and ongoing communication; if there is a problem, we try to work collaboratively on solutions

Exempt

The estimated base salary range for this role in the United States is $54,400.00 - $81,600.00 per year. For compliance with local legislation, and to provide greater transparency to applicants, we share salary ranges on all job postings regardless of the desired hiring location or whether the position is remote. The posted range is an estimate and reflects many factors which are subject to change. Final offer amounts may vary from the amounts listed above, based upon geographic location, candidate experience and expertise, and other relevant factors.

This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire.

Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).

The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.

Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at [email protected].

NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.

#LI-HP1

#R.O. Writer