Market Credit and Collections Team Lead

Company:  

US6440 Sysco Business Services, Division of Sysco Resources Services, LLC

Sales Territory:  

None

Zip Code:

77077

Travel Percentage:  

0

Compensation Range:

$64,200.00 - $96,200.00

The compensation range provided is in compliance with state specific laws.  Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.  

You may be eligible to participate in the Company's Incentive Plan.

BENEFITS INFORMATION:

For information on Sysco’s Benefits, please visit https://SyscoBenefits.com

Position Purpose:

This role will lead and manage a team of Credit Analysts supporting one of the broadline or specialty regional markets or National Segment.  This role will work closely with one of the Market Credit Managers to support ongoing operations and the markets credit portfolio. If issues are identified, the team lead will be responsible for escalations and helping to resolving those issues.  The Team Lead with work effectively and efficiently with the sites, regions and SBS operations team to develop an action plan to mitigate the issue or risk.  Assist key stakeholders to ensure key milestones and quality standards are met.  Participates in weekly and/or monthly calls with their sites, regions and teams to ensure alignment.

Primary Responsibilities:

Drive Process Standardization, Data Standards and Work transition

• Manage both Credit terms and Collections related escalations.

• Notifies OPCO management and sales where problematic situations or change in terms is required

• Responsible for managing the workflow and day to day operations for teams of the Analysts.

• Assist in training and onboarding on new employees of the market credit teams.

• Terms Requests/Other SRs

• Running multiple reports to “fix” issues (Analyst not aligned)

• Reactiveness to tech issues

• Report Building (Proactive and Reactive)

• LSR tasks- prepping accounts/pulling info when they can’t

• Salesforce training/issues

• EDI issues (national accounts)

• Sysco Pay training for sales, credit analysts.

• Calls from customers concerning Sysco Pay.

• Other Sysco Platforms-Training, help, trouble shooting

• Bankruptcies- Prepping data, responding to attorneys

• Follow up with 3rd party. Complete forms for court, settlement agreements

• UCC filings- extensions/removing/equipment placements

• Account Recons- COA/CKO- figuring out payments, entering disputes, refunds (vendor set up process), misapplied payments, clean up from system failures.

• Follow up to open JIRA, SCAR tickets.

• Calls with Global to research and find solutions to issues.

• Portfolio management- National TL

• Special Projects

Customer Support, Leadership,

• Manages the credit portfolio within stated goals and objectives and oversees overall quality of the portfolio

• Analyzes and determines ways to minimizing risk of the portfolio (for repayment)

• Approving and back-up support for credit requests and miscellaneous billing requests.

• Provides other credit and collections related consulting support and thought leadership.

• Identifies employee development needs and provides coaching as necessary.

• Mentoring analysts- Helping them manage stress levels/ work-life balance

• OPCO leadership Meetings (Credit Comm, Calls with CFOS. Etc)

• Meetings for Cash Application, Global, Team meetings.

               

Proactive Learning

• Ability to work in fast paced teams and understand downstream impact to financials to articulate to all stakeholders

• Complete various assigned SIU courses to improve knowledge.

Continuous Improvement & Enable Organizational Alignment 

• Collaborates with Market Credit Managers and other SBS credit departments to ensure credit management services are provided timely and within desired Sysco credit guidelines

• Works closely with the Market Credit Manager to ensure customer service and responsiveness requirements.

• Performs people management activities, including interviewing, development, discipline, performance reviews and terminations for team. 

• Mentoring analysts-coaching, just being there to talk 1:1 Meetings

• Reactiveness to tech issues- (Pay, CORA, etc)

• Sounding board for sales and helping them navigate thru systems.

New Customer Onboarding Support

• New Account set-up escalations

• Time sensitive situations

• Technical escalations (Concierge, Cross OPCO, LCC and CMU scenarios)

• Training the sales team (how to/where-resending apps, duplicate apps, app status)

• Calls from customer to help to complete apps- troubleshoot tax issues, reset passwords

Education Required:

• Bachelor’s Degree or equivalent experience

Experience Required:

• 5-6 years progressive, related experience in credit risk and 2 years of leadership experience in directing work

Technical Skills and Abilities:

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

11/05/2025