Lead Field Service Engineer
Symmetrio is seeking multiple Senior Field Service Engineers on behalf of a long-standing organization known for delivering advanced diagnostic imaging solutions; including CT, MRI, X-ray, and ultrasound. This company provides sales, refurbishment, and end-to-end service for high-end imaging systems across multiple manufacturers.
The ideal candidate brings OEM-specific field service experience (preferably PET CT and or GE) and thrives in a customer-facing, high-responsibility role.
This is a full-time, onsite role with approximately 70% travel. It offers a salary in the $115,000–$130,000 range, depending on experience, along with benefits. Preferred candidates will be located in the Midwest or East coast.
Responsibilities
- Perform advanced service and maintenance on MRI (Siemens preferred), CT, X-ray, and ultrasound systems across hospital and imaging center sites.
- Lead equipment installations, ramping, calibrations, shimming, and technical site readiness.
- Troubleshoot complex system issues independently; serve as a technical escalation point for junior engineers when needed.
- Ensure proper documentation, compliance, and adherence to OEM service standards on all work performed.
- Coordinate directly with site contacts to manage scheduling, downtime, and service expectations.
- Participate in preventative maintenance programs and support performance metrics such as uptime and response time.
- Travel regularly to support regional service needs — including both fixed-site and mobile imaging environments.
- Maintain tools, test equipment, parts inventory, and vehicle according to safety and regulatory standards.
- OEM training on Siemens MRI and/or CT systems strongly preferred; GE credentials highly valued.
- 7+ years of field service experience with diagnostic imaging systems (MRI, CT, X-ray, ultrasound).
- Proven ability to ramp, calibrate, and shim MRI systems in the field without direct supervision.
- Experience working independently in hospitals, outpatient clinics, and/or mobile unit environments.
- Strong understanding of electrical, mechanical, and network interfaces within imaging equipment.
- Excellent troubleshooting and customer service skills in high-pressure environments.
- Associate or bachelor’s degree in electronics, biomedical engineering, or equivalent technical/military training.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
Average salary estimate
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