Telecommunications Engineer

DIGIT is seeking a Telecommunications Engineer to support the telecom ordering, installations, relocations, moves, and changes. This includes the delivery of information and communication technology services and supports user requests to  process for services such as local and long-distance phone services, voice, and data circuits using managed service provider(s) and other commercial contracts.  Qualified individuals will analyze the existing network infrastructure and equipment to identify opportunities for improvement, engineer and recommend solutions that meet business requirements, and lead the installations, relocations, moves, and changes to the engineered telecommunications infrastructure solution.

As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers.  The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

This position shall perform the following (to include but not limited to) activities:

• Review tickets for circuit orders and update tickets as circuit order progresses to keep customers informed on progress (GSA). 
• Work with customers to understand phone line use and if the line is still needed or can be disconnected (GSA).
• Coordinate and track site surveys, transitions, vendor meets, repairs, tech issues, rescheduling with GSA POCs.
• Review PIAB & IPVS site surveys from MetTel for quality and accuracy before BOM is created or equipment ordered.
• Ensure services and lines are working following install or transition work - e.g. perform testing and confirmation with GSA employees and building managers.
• Respond to various customer requests for information about telephone lines, reporting outages; assistance with incidents or service requests.
• Provide support, guidance, input, documentation as needed to support GSA's initiative to get the telecom inventory into ServiceNow and check for accuracy.
• Escalate issues to vendor and third-party entities, as necessary and directed by the Government.

Required Skills:

This following are REQUIRED for this position:

• Public Trust Clearance by start date.
• ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
• Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. 
• Operates with appreciable latitude in developing methodology and presenting solutions to problems. 
• Contributes to deliverables and performance metrics where applicable.
• Design or configure voice, video, and data communications systems. 
• Supervise installation and post-installation service and maintenance.
• Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
• Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

Preferred Skills:

The following are DESIRED for this position:

• Familiarity with ServiceNow and Conexus platforms.
• General understanding of POTS, fire and elevator safety lines, VoIP, demarcation points, termination concepts including punchdown, bridges, CSU/DSU, etc.
• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow.
• Must be willing to work a variety of shifts, including holidays as scheduled.

Education and Experience:

·       2 - 7 years of experience and bachelor's degree

·       Experience as a remote worker demonstrating time management and self-discipline with cultural change management and Agile mindset.

SES provides a competitive salary and the following benefits:

• Medical
• Dental
• Vision
• AD&D
• STD
• LTD
• Company paid Life Insurance
• 401k with employer contribution
• Paid Time Off
• Pet Insurance