Technical Project Manager

Switchboard is looking for an Technical Project Manager on behalf of our client, a B2B SaaS company.

What You'll Do

• Implement a cloud-based solution for external customers, managing 6-10 projects simultaneously with project timelines ranging from 2-6 months
• Serve as the primary point of contact for customers throughout the implementation lifecycle—conducting demos, facilitating training sessions, organizing weekly check-in calls, and managing stakeholder communications
• Act as the bridge between customers and internal teams, collaborating with developers on customizations, and explaining technical functionality to both non-technical customers and the technical team
• Manage approximately 50% customer-facing activities and 50% internal coordination tasks, balancing direct customer interaction with collaboration on technical specifications and project logistics
• Own the day-to-day operational execution of implementations—taking notes, sending reminders, organizing meetings, and keeping all stakeholders aligned on scope, timeline, and deliverables

• 3+ years of external facing project management or implementation experience
• Comfort working with technical teams and concepts — you don't need to code, but you should be able to understand technical requirements, communicate with developers, and explain technical functionality to non-technical stakeholders (think APIs, configurations, integrations)
• Experience with cloud-based software implementations and ideally some exposure to ERP systems
• Ability to juggle multiple projects simultaneously — you'll manage 6-10 projects at once, ranging from 2-8 months each, and consistently meet milestones in a fast-paced environment where priorities shift
• Learning and adaptability — you develop new skills, take on different responsibilities, and contribute beyond your core role; you look for opportunities to improve processes rather than doing the same job the same way every day
• Strong organizational and communication skills — you consistently maintain up-to-date project plans and documentation, proactively keep stakeholders aligned, and effectively facilitate meetings between customers, sales, support, and technical teams
• Experience collaborating across teams — you ask thoughtful questions, actively support teammates, and value working in a collaborative environment with a family-oriented culture
• Spanish language skills (bonus)

Location: Dallas, TX - Remote (hybrid if in Dallas metro area)

Compensation: $85K - $100K, plus bonus

Benefits:

• Health, dental, and vision coverage starting your first full month
• 401(k) with employer match
• Life insurance, short and long-term disability insurance
• Generous paid time off + 11 paid holidays + 1 paid volunteer day
• Paid parental and sick leave

Sponsorship not available. Position only available to those within the US with legal authorization to work.