DSP Supervisor
Key Responsibilities:
- Fully oversee the operational quality, compliance, and safety standards of all DSPs within the assigned region; conduct regular business reviews and improvement meetings.
- Develop, reserve, and optimize DSP delivery capacity based on volume forecasts and delivery demand trends to ensure stable operations during peak seasons.
- Monitor and analyze key KPIs such as on-time performance, delivery success rate, exception rate, customer complaint rate, and overall service quality; establish performance thresholds and early warning mechanisms.
- Establish a structured issue-reporting and resolution process for DSPs, ensuring timely root cause analysis and accountability for delays, damages, misdeliveries, and customer complaints.
- Design and implement a DSP performance evaluation system covering timeliness, quality, productivity, and compliance, with corresponding reward and penalty mechanisms.
- Continuously analyze unit cost, labor efficiency, and capacity utilization to drive efficiency improvements at the station, route, and driver levels.
- Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or related field.
- 3–5 years of experience in last mile delivery company.
- Strong knowledge of DSP (Delivery Service Provider) contract management, vendor negotiations, and risk controls.
- Analytical mindset with strong problem-solving and financial analysis skills.
- Excellent communication and relationship management abilities.
- Experience with DSP or 3PL network management preferred.
· 7 PTO days
· 5 Paid Sick Leave Days
· 6 Paid Holidays
· 401K
· Medical insurance, Dental and Vision Insurance, STD/LTD
Average salary estimate
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